ONEIL WATSON

• Managed a team of 15+ housekeeping staff, coordinated daily operation and inspection, ensuring exceptional service standards
• Exceptional training skill where i developed and train new recruits to improve efficiency and performance
• Complete understanding of chemicals i manage and controlled inventories of supplies and equipment ensuring availability of necessary materials.

• Opening and closing shifts proficient in all software OPERA systems, Rex report, HotSOS, Teams

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

• Manage public areas assisits and supervise lobby attendance, inspected rooms to ensure they meet quality standards good communications skills with front desk also i’m also proficient in hotSoS and teams software.
• Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
• Responded promptly to maintenance requests from guests or staff members.
• Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
• Develop and maintain strong relationships with with over guests and customers and future guests trained to adapt and react to every complaints to resolve any issue in a timely matter to make sure our guests have a wonderful stay.

• Maintained an inventory of all cleaning supplies used in the housekeeping department.
• Cleaned windowsills, window treatments, mirrors and other glass surfaces.
• Replenished bathroom amenities such as soap, shampoo and conditioner.
• Changed bed linens and made beds according to hotel standards.

• At Opal resort, I have been trained in all positions in the housekeeping department runner position, Houseman position window unit p.m. Houseman, and AM Houseman/Runner