Nancy Ponce
Austin,TX
Summary
Experienced in retail operations with a focus on customer service and inventory management. Demonstrated ability to maintain organized stock levels and assist customers effectively, ensuring a smooth shopping experience. Developed strong communication skills through regular interaction with customers, addressing inquiries and resolving complaints. Proven capability in cash handling and point-of-sale operations, contributing to accurate financial transactions and store efficiency.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Tacorrido
Austin, Texas
10.2023 - Current
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Cashier
Short Stop Grill
Austin, TX
05.2022 - 06.2025
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Texas Can Academy
Austin, TX06-2025
Skills
- Customer service
- Point of sale
- Cash handling
- Inventory management
- Visual merchandising
- Sales promotion
- Effective communication
- Team collaboration
- Attention to detail
- Customer complaint resolution
- Lot maintenance
- Cash management
- Customer relationship management (CRM)
- Stress management
- Customer focus
- Calm demeanor
- Payment processing
- Cash register operation
- Time management
Certification
DSHS-CERTIFIED COMMUNITY HEALTH WORKER TRAINING PROGRAM
Timeline
Customer Service Cashier
Tacorrido
10.2023 - Current
Cashier
Short Stop Grill
05.2022 - 06.2025
High School Diploma -
Texas Can Academy