Nancy Ramirez
Oswego Commons Family Dental
Aurora,IL
1
Language
6
years of professional experience
Professional business office professional with solid experience in administrative and operational support. Skilled in managing office tasks, coordinating schedules, and maintaining records with high accuracy. Strong focus on team collaboration and achieving measurable results. Reliable, adaptable, and proficient in utilizing office software and communication tools to meet evolving business needs.
Work History
Business Assistant
4 Years- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between dental staff and patients to ensure service quality.
- Developed and implemented office procedures that improved workflow consistency.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Trained new staff on office protocols, promoting a cohesive team environment.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Presented treatment plans according to patients needs and insurance.
- Processed checks and electronic payments and made the proper adjustments.
VOE Analyst
2 Years 1 Month- Analyzed market trends to provide actionable insights for mortgage product development.
- Developed and implemented data models to enhance reporting accuracy and efficiency.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Led initiatives to optimize data collection methods, increasing operational efficiency by refining workflows.
- Verified employment for lender.
- Submitted requested reports in a timely manner.
Education
GED
Skills
Customer service
Report preparation
Audit coordination
Payment processing
Monthly closing support
Marketing assistance
Call reception
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Business Assistant
Oswego Commons Family Dental
10.2022 - CurrentRead More
VOE Analyst
Guaranteed Rate
10.2020 - 11.2022Read More
Wabonsee Community Collage
GED
Read More