Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Rosano

Murphy,NC

Summary

Experienced Owner and Manager in the Spa Industry with a strong background in leadership and creativity. Proficient in Spa Soft, Word, Salon Tec, Canva, and social media marketing, driving retail sales and high-end service promotions through engaging blogs and workshops. Skilled in customer relations, transforming challenging guests into loyal clients while understanding the needs of therapists as a former service provider. Deep knowledge of spa treatments and skincare ingredients, with a passion for interactive education and developing innovative spa experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Self Employed Owner/Operator

Candy Mountain Goat Farm
02.2021 - Current
  • Oversaw daily operations of goat farm, Airbnb, and farm store to ensure efficiency.
  • Cultivated strong client relationships, driving repeat business and referrals.
  • Developed strategic revenue growth plans that increased revenue by 30% from prior year.
  • Managed purchasing, sales, marketing, and customer care operations effectively.
  • Designed unique experiences for travelers and goat enthusiasts.
  • Produced goat milk cosmetics for retail, enhancing product offerings.

Owner/ Mobile Massage Therapist

Clearwater Beach Mobile Massage & Spa
10.2015 - 02.2020
  • Devised and executed marketing strategies to attract new clients.
  • Delivered massage and body care treatments to Clearwater Beach residents and hotels.
  • Maintained consistent five-star service ratings through quality care.
  • Developed and launched unique mobile spa treatments tailored to client needs.

Lead Spa Therapist

Sandpearl Resort And Spa
06.2010 - 09.2015
  • Created and implemented training for over 20 skincare and massage therapists in treatment protocols.
  • Conducted monthly staff meetings to enhance productivity across the team.
  • Maintained a calm, organized work environment through cleaning and equipment upkeep.
  • Educated clients on self-care techniques, maximizing benefits from spa services.
  • Provided safe and effective massage therapy, addressing client concerns professionally.
  • Developed strong client relationships through empathetic listening and genuine care.
  • Participated in ongoing training to remain updated on industry trends and techniques.
  • Collaborated with management to design innovative treatment packages, boosting client attraction.

Skin Care And Spa Clinic Coordinator

Florida Career College
03.2005 - 06.2010
  • Performed classroom and teacher evaluations and complete observation reports for a staff of 10 educators.
  • Counseled students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Planned and facilitated relevant, needs-based professional learning tools, resources, and educational materials to enhance teaching skills creating spa treatments with smooth transitions.
  • Spearheaded public relations and marketing efforts to recruit new students and new clients for the clinic.
  • Trained staff and instructors on curriculum, documentation and instructional techniques.
  • Taught a clinical esthetic 750 hour program.
  • Recruited students at job fairs.
  • Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
  • Established work schedules and assignments for staff, accorded to workload, space and equipment availability.
  • Managed and coordinated multiple projects while ensuring timely completion.

Education

No Degree - Cosmetology

Sunstate Academy
Clearwater, FL
02.2017

No Degree - Clinical Esthetics

Elite Skin Academy
Dunedin, FL
03.1996

Some College (No Degree) - Massage Therapy

Humanities School of Massage
Pinellas Park, FL

Skills

  • Marketing
  • Customer retention
  • Staff training/development
  • Sales strategies
  • Teamwork and collaboration
  • Operations management
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Service quality assurance
  • Sales leadership
  • Customer service

Certification

  • Massage Therapy License
  • Cosmetology License
  • Esthetician License October 2022 to October 2024 This is a Florida license. The cosmetology board in NC will not let me transfer it since I have a cosmetology license.

Timeline

Self Employed Owner/Operator

Candy Mountain Goat Farm
02.2021 - Current

Owner/ Mobile Massage Therapist

Clearwater Beach Mobile Massage & Spa
10.2015 - 02.2020

Lead Spa Therapist

Sandpearl Resort And Spa
06.2010 - 09.2015

Skin Care And Spa Clinic Coordinator

Florida Career College
03.2005 - 06.2010

No Degree - Cosmetology

Sunstate Academy

No Degree - Clinical Esthetics

Elite Skin Academy

Some College (No Degree) - Massage Therapy

Humanities School of Massage

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Nancy Rosano