Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Nancy Rosado

Teaneck,NJ

Summary

Dynamic Accounts Receivable Manager at NetDocuments Software Inc. with a proven track record in financial reporting and customer relationship management. Skilled in problem-solving and team collaboration, I consistently enhanced operational efficiency and elevated customer satisfaction through effective communication and attention to detail. Committed to achieving organizational goals and driving results.

Overview

12
12
years of professional experience

Work History

Accounts Receivable Manager

NetDocuments Software Inc.
Lehi, UT
10.2022 - 02.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.

Team Lead

World Software Corporation
Glen Rock, NJ
10.2017 - 10.2022
  • Collaborated with management team to implement new work procedures or policies.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Ensured compliance with company policies and procedures throughout the team.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Managed accounts receivable and payables processes, including invoicing, payments, and collections.
  • Resolved issues related to order fulfillment, invoicing discrepancies, product quality complaints.
  • Managed client accounts, including billing and invoicing activities.
  • Developed processes to streamline the calculation and payment process for commissions.
  • Identified areas where additional resources were needed in order to improve efficiency within the department responsible for processing commissions.
  • Maintained accurate records of all commission transactions.

Senior Administrative Assistant

World Software Corporation
Glen Rock, NJ
10.2012 - 10.2017
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Answered customer inquiries regarding billings, payments, account status.
  • Performed reconciliation of accounts to ensure accurate billing and collections records.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Associate of Arts - Advertising

NYC Technical College
Brooklyn, NY

Skills

  • Accounts receivable management
  • Invoicing and billing
  • Financial reporting
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Organizational skills
  • Salesforce Lightning
  • NetSuite
  • QuickBooks
  • YayPay

Affiliations

  • Volunteer Treasurer for 2 years with Benjamin Franklin Middle School PTO.
  • Volunteer Sunday School Teacher at Holy Agony Church in NYC.
  • Avid hiker and reader.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Accounts Receivable Manager

NetDocuments Software Inc.
10.2022 - 02.2025

Team Lead

World Software Corporation
10.2017 - 10.2022

Senior Administrative Assistant

World Software Corporation
10.2012 - 10.2017

Associate of Arts - Advertising

NYC Technical College

Similar Profiles

CREATE PROFILE
Nancy Rosado