Nancy Runeborg-Robin
Mpls,MN
Summary
Detail-oriented Patient Access Coordinator with extensive experience in HIPAA compliance, insurance verification, and patient registration. Committed to enhancing patient satisfaction through effective communication and strong organizational skills.
Overview
35
35
years of professional experience
Work History
Patient Access Coordinator
Childrens Hospital and Clinics of Mn
Mpls, Mn 55404
09.1991 - 04.2026
- Managed insurance verification and authorization to ensure compliance with healthcare regulations.
- Oversaw patient inquiries and resolved issues, improving overall satisfaction and access to services.
- Collaborated with clinical teams to facilitate effective communication between departments and improve patient care coordination.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
Utilization Review Coordinator
Childrens Hospital and Clinics of MN
Mpls
06.2002 - 08.2005
- Coordinated patient admissions, discharges, and transfers to ensure efficient workflow and continuity of care.
- Managed medical records and documentation compliance to uphold patient confidentiality and regulatory standards.
- Facilitated communication between healthcare team members, enhancing collaboration and patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
Timeline
Utilization Review Coordinator
Childrens Hospital and Clinics of MN
06.2002 - 08.2005
Patient Access Coordinator
Childrens Hospital and Clinics of Mn
09.1991 - 04.2026