Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal
Timeline
Generic

Nancy Ryan

Strafford,NH

Summary

Detail oriented team player with excellent written, verbal and analytical skills and strong work ethic seeking position where I can contribute to the success and bottom line of a winning organization.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Billing Relationship Manager

AT&T
01.2008 - Current

Client facing single point of contact for 10+ Global complex clients with annual revenue oversight of 800M. Duties include stewardship, invoice review, error detection and resolution and root cause analysis.

· Tier2 dispute escalation Management

· Customer Education

· Complex project management oversight

· Accounts Receivable Management

· Regular client WIP meetings to-report progress for all open disputes and AR tickets.

· Build and manage customer relationship acting as client advocate for all things billing.

Service Executive

AT&T
01.2000 - 12.2007

Client facing single point of contact for module of 10+ Global clients for all service-related issues. Duties include stewardship, WIP review for in flight orders, 24x7 maintenance escalations.

· Provided escalation management of all provisioning and maintenance issues.

· Customer education for process and portal issues

Sales Account Manager

AT&T
02.1997 - 12.1999

Client facing Account Manager responsible for solution based sales of products and services to medium sized businesses managing a base of 15 clients in a geographic territory. Winner of accolades/awards “Rookie of the Year”, 1997, “Gold Club” 2000

Education

Associate of Science - Business Management

New Hampshire Technical College
Nashua, NH
06.1990

Skills

  • Microsoft Office and Power BI experience Actively utilizing 40 systems regularly with ability to adapt and quickly learn new processes and systems
  • Identify opportunities for efficiency improvements
  • Employee Training and Development
  • Known as relentless advocate for clients
  • Ability to analyze data from various sources

Accomplishments

  • Achieved highest rating and ranking for each of the 14 years in current role as AT&T Business Relationship Manager.
  • Member of Advisory team representing peers to provide environment of shared learning. Collaborates to present monthly Open MIC calls featuring training on a number of subjects related to the job.
  • Created and maintains a “playbook” guide for use by peers to increase efficiencies. Playbook contains processes, contacts and resources compiled of “Top 15” issues/tasks faced daily when working with clients.
  • Service Ambassador Program Member

Certification

Six Sigma-Green belt

Personal

Married 25+ years to high school sweetheart.

Hobbies include reading, cooking, cycling, yoga, music and all forms of enjoying nature. 

References furnished upon request.

Timeline

Billing Relationship Manager

AT&T
01.2008 - Current

Service Executive

AT&T
01.2000 - 12.2007

Sales Account Manager

AT&T
02.1997 - 12.1999

Associate of Science - Business Management

New Hampshire Technical College

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Nancy Ryan