Nancy Sarabia Murguia

• Led team in achieving operational efficiency and enhancing resident satisfaction through effective communication strategies.
• Coordinated community oversight and ensured uninterrupted operations while property manager was out.
• Oversaw daily team briefings to promote understanding and implementation of company policies.
• Oversaw maintenance requests to ensure timely resolution, maintaining high standards of property management service.
• Supported strategic property takeovers to enhance portfolio growth.
• Developed strong working relationships with staff, fostering a positive work environment.
• Finalized monthly closing reports, detailing financial performance and compliance with accounting standards.
• Managed daily rent payment postings to maintain financial accuracy and reliability.
• Conducted follow-up communications with residents to promote adherence to rent payment schedules.

Promoted to Property Manager

12.2021-02.2023

• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Completed End of Month report in a timely manner, reported any discrepancy in budget.
• Complete Month End report and ensured any issues were fixed in a timely manner.
• Processed new hire paperwork and documents.
• Ensure employees time sheets are correct, accurate and sent in a timely manner.

Promoted to Assistant Property Manager 09.2019-12.2021

• Collected monthly rent payments and other fees, always properly recording and precessing funds.
• Completed Deposit accounting on past residents and processed security deposit refunds.
• Followed up on delinquent tenants & coordinated collection procedures, keep detailed notes on delinquency report due every week.
• Escalated any major issues to property Manager for immediate remediation.
• Communicated with suppliers to reconcile invoice payments.
• Ensured no items still pending during completion of pre-close report before Month end report due.
• Ensured any legal binding contracts were correct and if any errors found, corrections were completed in timely manner.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up with vendors to receive updated insurance.

Leasing Specialist 05.2019-09.2019

• Kept meticulous records of all correspondence between management and tenants.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
• Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication in a timely manner.
• Contacted Maintenance techs based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
• Escalated any major issues to Assistant property manager for immediate remediation.

• Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility.
• Marketed the property to local businesses through collateral, emails and phone calls.
• Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
• Regularly inspected the curb appeal of the facilities to ensure that the property was always in great shape.
• Invited prospects to fill out an application upon completion of the property tour.
• Ensured policies and rules were followed by all tenants.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Resolved conflicts between tenants in most effective manner.
• Showed apartments to potential tenants and answered questions regarding community.
• Distributed and followed up on tenant renewal notices.
• Kept accurate records of all resident and tenant correspondence.

• Cleaned and sanitized work areas, utensils and pans.
• Maintained food safety standards at all times.
• Affected quick resolutions to customer problems and brought in management when needed.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Took food orders from patients and families, and explained offerings.
• Maintained clean dining room, lobby and service areas at all times.

• Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
• Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
• Maintained clean dining room, lobby and service areas at all times.
• Resolved guest complaints quickly and efficiently.

• Addressed guest complaints and resolved issues to promote satisfaction.
• Processed customer orders and accurately entered into order system.
• Completed sales transactions, including all accepted forms of payment.
• Maintained a clean and organized appearance for all restaurant areas.
• Demonstrated knowledge and applied proper food handling standards.
• Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
• Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
• Refilled and rotated items on shelves to maintain well-stocked inventory.