Nancy Sefranek
West Palm Beach
Summary
Highly organized and meticulous professional with a proven history as an administrative assistant. Brings experience in customer service and office management, highlighting a strong ability to manage diverse administrative tasks efficiently. Excellent organizational skills, mindfulness, and effect communication have contributed to the smooth operation of office environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of First Impressions/Office Coordinator
Perkins & Zayed/ Prizm Finacial
09.2024 - Current
- Acts as first point of contact and schedules attorneys appointments for prospective clients.
- Creates client files, updates client information, and scans legal documents into client files.
- Orders office supplies and maintains conference rooms.
- Oversees office equipment maintenance to support continuous and uninterrupted operations.
- Operates multi-line telephone system to answer and direct high volume of calls.
- Sorts, receives, and distributes mail correspondence between departments and personnel.
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Coordinator/Administrative Assistant
Mid-America Assest Management
03.2022 - 06.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Maintained and updated property search and company website.
- Trained all staff on front desk procedures and policies.
- Transcribed phone messages for entire office and relayed messages.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Ordered and managed employee business cards.
- Managed office accounts and invoices.
- In charge of catering monthly employee lunches.
Patient Services Representative
Northwestern Medicine Pediatrics
01.2020 - 03.2022
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Maintained doctors specific templates/schedules.
Medical Receptionist
Dupage Medical Group Ophthalmology/ Eye Surgeons
02.2017 - 12.2019
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Glenbard West
Glen Ellyn, ILSkills
- Data entry proficiency
- Exceptional communication
- Effective multitasking
- File organization
- Client relations
- Document management
- Document retrieval
- Strong interpersonal skills
Certification
- Professional Development: L.O.M.A. (Life Office Management Association) Courses 1-3
Timeline
Director of First Impressions/Office Coordinator
Perkins & Zayed/ Prizm Finacial
09.2024 - Current
Front Desk Coordinator/Administrative Assistant
Mid-America Assest Management
03.2022 - 06.2024
Patient Services Representative
Northwestern Medicine Pediatrics
01.2020 - 03.2022
Medical Receptionist
Dupage Medical Group Ophthalmology/ Eye Surgeons
02.2017 - 12.2019
High School Diploma -
Glenbard West
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