Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy SERRANO

RANCHO CUCAMONGA

Summary

Adaptable customer service representative with strong computer proficiency and a background in call center operations. Known for building relationships and resolving issues effectively, ready to leverage expertise to enhance customer experiences and streamline workflows.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

3plworldwide
Rancho Cucamonga, CA
12.2014 - Current
  • Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
  • Managed order processing and tracking using company-specific logistics software to ensure timely delivery.
  • Collaborated with cross-functional teams to enhance service delivery and streamline operational workflows.
  • Trained new team members on customer service protocols and system navigation for improved performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Business Administration And Management

Eastern Gateway Community College
Steubenville, OH
01-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

3plworldwide
12.2014 - Current

Bachelor of Science - Business Administration And Management

Eastern Gateway Community College