Nancy Silva
Fountain
Summary
Detail-oriented professional with a robust background in office management and administrative support. Skilled in budget management, scheduling, and workflow optimization. Committed to driving operational efficiency and delivering quality results through effective communication and collaboration.
Overview
24
24
years of professional experience
Work History
Office Manager
S&S Hardscaping LLC
Fountain, FL
01.2015 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and communication between departments to enhance collaboration and project completion.
- Implemented administrative processes that improved document management and reduced retrieval times.
- Oversaw inventory management, maintaining supplies necessary for daily operations and project support.
- Managed budgetary processes, ensuring accurate financial reporting and compliance with organizational policies.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Implemented new software for financial management, significantly reducing errors in budget reports and expense tracking.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
Stay at Home Parent
My Children
Freeport, FL
01.2011 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Project Manager
Marina Village
Freeport, FL
01.2009 - 01.2010
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, including scope, timelines, and resource allocation.
- Implemented project management methodologies to optimize workflow efficiency.
- Mentored junior project managers on best practices and strategic decision-making.
- Facilitated regular status meetings to track project milestones and address challenges.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Technology Support Specialist
Panhandle Area Education Consortium
Chipley, FL
08.2007 - 08.2008
- Provided technical support for hardware and software issues across various educational environments.
- Trained staff on effective use of technology tools to enhance classroom instruction.
- Collaborated with IT teams to implement system upgrades and ensure optimal performance.
- Developed training materials to improve technology integration in educational settings.
- Evaluated emerging technologies for potential integration into existing educational frameworks.
- Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Streamlined communication between technical teams and end-users, fostering a positive work environment for all parties involved.
- Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
- Provided exceptional support during high-profile projects, contributing expertise on technology requirements and implementation strategies while meeting tight deadlines.
Data Entry Clerk
Butler Elementary School
Santa Rosa Beach, FL
08.2002 - 08.2007
- Maintained accurate student records through efficient data entry and management.
- Processed enrollment information, ensuring timely updates within school databases.
- Streamlined data collection methods to enhance overall efficiency in record-keeping.
- Collaborated with staff to verify data integrity and address discrepancies promptly.
- Trained new employees on data entry procedures and school-specific software systems.
- Led initiatives to digitize paper records, improving accessibility and organization of information.
- Conducted regular audits of data entries to ensure compliance with school policies and standards.
- Developed standard operating procedures for data management, enhancing consistency across departments.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Associate of Arts - Education
Northwest Florida State College
Niceville, FLHigh School Diploma -
Bay High School
Panama City, FL05-1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Scheduling
- Scheduling coordination
- Workflow optimization
- Event coordination
Timeline
Office Manager
S&S Hardscaping LLC
01.2015 - Current
Stay at Home Parent
My Children
01.2011 - 01.2015
Project Manager
Marina Village
01.2009 - 01.2010
Technology Support Specialist
Panhandle Area Education Consortium
08.2007 - 08.2008
Data Entry Clerk
Butler Elementary School
08.2002 - 08.2007
Associate of Arts - Education
Northwest Florida State College
High School Diploma -
Bay High School