Nancy Smith-Clair
Newton,NJ
Summary
Seeking a position that will enable me to execute and monitor programs that deliver a strong degree of service to and organization with customers both internal and external, while maintaining and enhancing business standards.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Home Depot
11.2022 - 06.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
Supervisor
NCOTWINC
06.2021 - 07.2022
- Supervised five employees to ensure timely arrivals and completion of duties.
- Managed money room
- Balanced safe
- Balanced employees at end of day
- Handled customer complaints, resolved issues and discrepancies
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Pari Mutuel Clerk
NCOTWINC
01.2013 - 06.2021
- Sold and cashed horse wagering tickets to patrons based on individual needs.
- Checked customer identification and verified signatures for large transactions.
- Moved currency and coins following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Skilled at working independently and collaboratively in a team environment.
Promotional Products Consultant
Crestline
04.2011 - 12.2012
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
- Researched and identified new business opportunities.
- Maintained clean, organized and professional work environment.
- Provided exceptional customer service to drive satisfaction.
- Assisted customers with product selection based on individual needs and preferences.
Education
Bachelor of Science - Business Administration
California State University - Los Angeles
Los Angeles, CASkills
- Business Administration
- Contract Management
- Resolving Complaints
- Employee Presentations
- Team Assignments
- Six Sigma Principles
- Patron Engagement
- Microsoft Office
Timeline
Customer Service Cashier
Home Depot
11.2022 - 06.2023
Supervisor
NCOTWINC
06.2021 - 07.2022
Pari Mutuel Clerk
NCOTWINC
01.2013 - 06.2021
Promotional Products Consultant
Crestline
04.2011 - 12.2012
Bachelor of Science - Business Administration
California State University - Los Angeles
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Mike MurphyMike Murphy
Senior Customer Success Manager, Enterprise at CartaSenior Customer Success Manager, Enterprise at Carta