Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
CustomerServiceRepresentative

Nancy St Gelais

Kingston ,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Wayfair
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

College Diploma - Social Sciences

Dawson College
Montreal, PQ

BScN - Nursing

Queen's University
Kingston, ON
05.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Projects

SET French Project- using ticket system assisted customers and suppliers to implement appropriate resolutions to items that were delivered in less than perfect condition

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Wayfair
09.2022 - Current

College Diploma - Social Sciences

Dawson College

BScN - Nursing

Queen's University

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Nancy St Gelais