Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Taggart

Mukilteo

Summary

Solutions-oriented and detailed Customer Service professional experienced in fast paced environments looking for new opportunities closer to home.

Overview

12
12
years of professional experience

Work History

Law Enforcement Secretary

Snohomish County Sheriff's Office
01.2024 - Current
  • Answer the phone, enthusiastically greeting callers.
  • Promote a positive image of the Granite Falls Police Department through clear communication both internally with colleagues and externally with citizens.
  • Provide exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintain daily report documents, memos and invoices.
  • File documents.
  • Prepare professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Oversee inventory of office supplies, ensuring availability and cost efficiency.

Customer Service Representative

Natural Factors
02.2023 - 12.2023
  • Answered customer calls in a professional, timely and friendly manner to process orders, provide promotional information, upsell relevant programs and advise of out of stocks.
  • Responded to customer requests for products, services, and company information.
  • Verified customer account details; address, alternate shipping address etc.
  • Accurately and efficiently processed customer orders received by email/online and/or EDI within a 24-hour turnaround.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with outside sales representatives to provide best in class service to B2B customers (or accounts).
  • Worked closely alongside Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders were entered and processed within 24-hour turnaround period.
  • Worked with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Seasonal Election Phone Bank Operator

Snohomish County Auditor's Office
09.2022 - 10.2022
  • Answered and assisted citizen's over the telephone with election-related questions and concerns.
  • Checked election data bases for accuracy.


Quality Control Operator

SGK
07.2015 - 09.2022
  • Proofread print-ready pharmaceutical packaging and labeling and commercial catalog pages for content and grammar.
  • Created and printed InDesign layouts of catalog PDFs to Inspect their accuracy and compare against client-supplied files, while checking for errors in production and brand consistency.
  • Used digital and analogue techniques to inspect and compare PDFs and Illustrator files for print-ready pharmaceutical packaging and labeling to ensure brand guidelines, technical specifications, client direction and regulatory compliance was followed.
  • Printed proofs on large-format Epson printers to verify the printing tolerance.
  • Helped out in the Shipping Department as needed.

Prepress Technician

Sound Publishing Inc.
06.2013 - 07.2015
  • Preflighted client-supplied PDFs for print on a web-based press by ensuring format, layout and appearance of graphics, images and text were correct for best print production.
  • Operated and maintained image and plate setters for print production.
  • Created layout and print impositions.
  • Printed proofs of PDFs on a large-format Epson printer.
  • Inspected printed materials as they came off the press to ensure quality.

Education

Bachelor of Arts - English, Photojournalism, French

Western Kentucky University

Associate of Arts - Photography

Everett Community College

Skills

  • Excellent Phone Presence
  • Strong Attention to Detail
  • Experienced and Accurate in Data Entry
  • Ability to Work Independently, Quickly and Efficiently in a Deadline-Driven Environment
  • Adherence to Quality Standards
  • Strong Writing Skills
  • Experienced in Microsoft Office
  • Exceptional Written and Verbal Communication Skills
  • Accurately type 75 wpm
  • Strong Work Ethic

Timeline

Law Enforcement Secretary

Snohomish County Sheriff's Office
01.2024 - Current

Customer Service Representative

Natural Factors
02.2023 - 12.2023

Seasonal Election Phone Bank Operator

Snohomish County Auditor's Office
09.2022 - 10.2022

Quality Control Operator

SGK
07.2015 - 09.2022

Prepress Technician

Sound Publishing Inc.
06.2013 - 07.2015

Associate of Arts - Photography

Everett Community College

Bachelor of Arts - English, Photojournalism, French

Western Kentucky University

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