Nancy Tapia
Chino,CA
Summary
Proficient supervisor with expertise in inventory control and staff development. Known for negotiating cost-effective resources and fostering a positive work environment, leading to significant improvements in team performance and productivity.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Chino, CA
10.2021 - Current
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Negotiated with suppliers to secure cost-effective resources.
- Complied with company policies, objectives and communication goals.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Streamlined workflow processes, reducing project completion times.
Supervisor
Carls Jr
Chino, CA
03.2018 - 10.2021
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Updated computer systems with new pricing and daily food specials.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Medical Assistant - General Medicine
Mt. San Antonio
Walnut04-2021
CA License - Real Estate
License Solutions
Santa MonicaSkills
- Schedule development
- Strategic planning
- Inventory control
- Relationship building
- Change management
- Risk management
- Policy and procedure development
- Staff development
- Department organization
- Coaching and mentoring
- Data analytics
- Inventory oversight
- Customer service
- Staff management
- Documentation and reporting
- Conflict resolution
- Project management
- Task delegation
Languages
English
Professional
Spanish
Professional
References
- Jake Adams
SCE Regional Supervisor
- Claudia Sanchez
Medical Assistant professor
csanchez@mtsac.edu.com
- Rigo Aragon
Former Counselor/Mentor
raragon@chino.k12.ca.us
- Desiree Arrellano
Former Employer
+1(626)222-9365
- James Velazquez
Former Employer
(909)522-6403
Timeline
Supervisor
Starbucks
10.2021 - Current
Supervisor
Carls Jr
03.2018 - 10.2021
Medical Assistant - General Medicine
Mt. San Antonio
CA License - Real Estate
License Solutions