Nancy Thom
WATERFORD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
33
33
years of professional experience
Work History
Office Manager
Riverside Chiropractic
Waterford WI
01.2007 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Health Coach
Myself
Waterford, WI
01.2017 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
Mortgage Loan Officer and Processor
Universal Bank
Milwaukee WI
02.2003 - 10.2006
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Office Manager and Sales Manager
Colders Furniture
Oak Creek WI
01.1993 - 01.2003
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence or in person.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Business
UW - Madison
Madison WIHigh School Diploma -
Horlick High School
Racine, WI05.1987
Skills
- Collaborative Teamwork
- Office administration
- Clear oral/written communication
- Goal Setting Abilities
- Active listening techniques
- Scheduling
- Employee supervision
- Operations management
- Organizational skills
- Customer service
- Data entry
- Workflow optimization
Timeline
Health Coach
Myself
01.2017 - Current
Office Manager
Riverside Chiropractic
01.2007 - Current
Mortgage Loan Officer and Processor
Universal Bank
02.2003 - 10.2006
Office Manager and Sales Manager
Colders Furniture
01.1993 - 01.2003
Business
UW - Madison
High School Diploma -
Horlick High School