Nancy Tran
Summary
Results-driven professional with expertise in time management and customer service. Thrives in fast-paced environments, fostering relationships and driving revenue growth through strategic service advisement and team collaboration. Committed to learning the motorsport industry and enhancing skills to support group success. Demonstrates strong abilities in administration, relationship building, and problem solving.
Overview
7
7
years of professional experience
Work History
Service Advisor
Spirit Motorcycles San Jose
San Jose, California
05.2025 - Current
- Explained service procedures and delivered detailed estimates to clients, ensuring transparency and trust.
- Assisted customers with service inquiries and provided tailored vehicle maintenance recommendations to enhance customer satisfaction.
- Collaborated with technicians to ensure timely vehicle repairs and services.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Processed warranty claims for various products and services efficiently.
- Trained new staff on customer service protocols and operational procedures.
- Coordinated with other departments to streamline service delivery and improve overall customer experience.
- Utilized manufacturer-provided technology to streamline service operations and improve customer experience.
Bartender
Monte Carlo Night Club
Mountain View, California
03.2022 - Current
- Built loyal clientele by delivering outstanding service and engaging customers in friendly conversation, resulting in repeat business.
- Served high customer volumes during special events, ensuring timely and efficient service for all guests.
- Fostered positive work environment through teamwork and clear communication with colleagues, enhancing overall service delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the beginning and end of each shift.
Parts Specialist
The Motor Cafe
07.2023 - 08.2023
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained current knowledge of manufacturers' options and parts availability, delivering expert support to customers and technicians.
- Served 20 customers daily in-store and by telephone, providing accurate answers to questions and efficiently processing orders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked storage areas with merchandise from new trucks, following bins system to ensure accurate inventory management.
Service Advisor
Pinnacle Motorsports
12.2022 - 07.2023
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Streamlined appointment scheduling process, increasing daily service appointments.
- Provided friendly and efficient customer service, effectively resolving challenging situations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense for both regular clientele and insurance claims.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Coordinated special orders for hard-to-find items, enhancing revenue opportunities.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Reached out to vendors outside the usual network to find parts not available from traditional sources.
Shift Supervisor
Soaring Food Group -dba- Illy Caffè
06.2019 - 09.2021
- Created training programs for new employees to improve skill sets and onboarding experience.
- Led team discussions to identify challenges and implement effective changes.
- Established procedures for handling defective items to reduce waste.
- Performed regular inventory checks to ensure optimal stock levels and support operations.
Education
High School Diploma -
San Leandro High School
San Leandro, CATriumph Academy Certifications - TOL Training
Triumph
Service Excellence Certifications
University of Polaris
Skills
- Exceptional customer service
- Warranty processing
- Documentation and reporting
- Appointment scheduling
- Time management
- Sales techniques
- Attention to detail
- Team collaboration
- Building relationships
- Conflict resolution
- Friendly and outgoing
References
- Tu Trinh, Owner of Pinnacle Motorsports. Cell (408) 394-3363
- Michael Davis, Finance Director at Spirit Motorcycles San Jose. Cell (408) 590-9137
- Brody Sarpa, Assistant Sales Manager at Spirit Motorcycles San Jose. Cell (408) 705-6638
Languages
Vietnamese
Timeline
Service Advisor
Spirit Motorcycles San Jose
05.2025 - Current
Parts Specialist
The Motor Cafe
07.2023 - 08.2023
Service Advisor
Pinnacle Motorsports
12.2022 - 07.2023
Bartender
Monte Carlo Night Club
03.2022 - Current
Shift Supervisor
Soaring Food Group -dba- Illy Caffè
06.2019 - 09.2021
High School Diploma -
San Leandro High School
Triumph Academy Certifications - TOL Training
Triumph
Service Excellence Certifications
University of Polaris