Nancy Upshur

Promoting product line. F2F.

• Coordinated promotional events to enhance brand visibility and customer engagement.
• Engaged with customers to provide product information and support during events.
• Collaborated with team members to execute marketing strategies effectively.
• Trained new team members on promotional processes and customer interaction techniques.

Windows, exterior doors, cabinet refacing, and bathroom remodel.

• Collaborated with team members to enhance customer service experiences.
• Processed sales transactions efficiently and accurately.
• Maintained accurate inventory levels and organized stock displays.
• Assisted customers with product selections and inquiries.
• Resolved customer complaints to ensure satisfaction and loyalty.
• Monitored market trends to provide feedback on product offerings.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Assisted customers in selecting products and services for home improvement projects.
• Managed inventory levels and organized merchandise displays in the sales area.
• Provided product knowledge and recommendations to enhance customer satisfaction.
• Collaborated with team members to maintain a welcoming store environment.
• Processed customer transactions accurately and efficiently at the point of sale.
• Addressed customer inquiries and resolved issues to ensure a positive experience.
• Trained new associates on sales techniques and product information effectively.
• Implemented promotional displays to highlight seasonal items and boost sales engagement.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Maintained cleanliness of store environment including floors, windows, displays.
• Built and maintained relationships with peers and upper management to drive team success.
• Sold various products by explaining unique features and educating customers on proper application or usage.

• Sold various products by explaining unique features and educating customers on proper application.
• Processed orders and coordinated product deliveries.
• Negotiated and closed deals with minimal oversight.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
• Educated customers on product and service offerings.
• Recommended merchandise to customers based on needs and preferences.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.

• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Converted clients into repeat customers, driving increase in sales.
• Achieved sales goals, increasing revenue for top accounts in and expanding personal sales portfolio by new accounts.
• Cross-sold additional products and services to purchasing customers.
• Prepared and processed contracts and order forms for new and existing customers.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Managed order process for new and existing customers.
• Monitored customer order process and addressed customer issues.
• Implemented professional sales presentations to creatively communicate product quality and market comparisons.
• Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
• Called lead lists resulting from various marketing campaigns to achieve sales.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.
• Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.

I am currently a marketing consultant with Voorhees. I use strong negotation and persuasion skills to sell and advertise products and services. Optimize revenue levels by developing and engaging promotional programs. Review finance options with customers. Participated in corporate sales training to improve skills set and learn new selling techniques. Developed tools to track and monitor personal sales and opportunities, deals in progress and follow-up on contracts.

Attended various tradeshows to network with new contracts. Responding quickly to customer questions and resolving issues with finance, product care, product options, working directly with the project manager and sales team. Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.

Identified new customer opportunities through careful study of advertising markets. I have exceeded department expectations for productivity and accuracy levels by maintaining new revenue weekly/monthly. I have participated in incentive programs designed to support achievement of productions goals.

I reviewed account information to confirm patient and insurance information is accurate and complete. Recorded, stored and reported medical coding information to create statistics of healthcare encounters. prepared paperwork for admittance and discharges to coordinate smooth patient movements. Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures. Determined correct ICD-10 and CPT codes for use in the medical record. Interpreted medical terminology and pharmacological information to translate information into coding system.

I input details about patient histories, physical examinations, medications, and other information into physical or electronic charts. Followed clinicians throughout shift in high-volume, busy environments. Maintained understanding of all active patients in order to facilitate workflow. Documented tests, scans and other orders requested by the physician. Received dictation and created high-quality documents.

I Worked with insurance companies to process claims, resolve problems and obtain payments. I trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores. Consulted with customers via telephone and in-person to assist with navigating pharmacy systems and completing requests. Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency. I managed medication stocks, maintaining controls.

Refilled medications, offered insight into OTC's. Verified insurance benefits. managed inventories, rotated stock. Resolved discrepancies in drug counts. Researched customer health insurance plans to provide prescription authorization and efficient patient care. Communicated with member physicians to prevent harmful drug reactions and therapy duplicates and allergic reactions. Ordered medicines routinely to ensure compliance with demands and needs.

Delivered quality care to customers through close collaboration with pharmacist.