Nancy Velazquez
Derry,NH
Summary
Dynamic and compassionate counselor dedicated to guiding clients through personal challenges while fostering meaningful growth. Expertise in emotional support, conflict resolution, and the development of effective coping strategies consistently leads to impactful outcomes. Proven track record of collaborating within multidisciplinary teams to enhance client well-being, with a strong focus on active listening and empathy. Skilled in leveraging therapeutic techniques to create a safe and supportive environment, empowering clients to overcome obstacles and improve mental health.
Overview
48
48
years of professional experience
Work History
Clinical
BayMark Health Services
Boston, MA
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Counselor
Spectrum Health: Middleton House of Corrections
Middleton, MA
05.2020 - 05.2025
- Collaborated with multidisciplinary teams to create a cohesive approach to inmate care.
- Monitored inmate progress and behavior, documenting changes for review by the correctional team.
- Facilitated conflict resolution workshops to enhance interpersonal skills among inmates.
Public Benefits Case Manager
Lawrence Community Justice Support Center
Lawrence
05.2022 - 06.2024
- Developed and implemented comprehensive case management plans to address client needs and goals
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Recovery Specialist
Beth Israel Lahey Health Behavioral Services
Danvers
04.2020 - 06.2021
- Reviewed accounts and provided recommendations regarding repossession actions
- Planned appropriate treatment and discharge schedules to maximize success
- Tracked client participation in treatment services to identify attendance issues
- Signposted additional support services, including housing, employment and childcare assistance.
Residential Counselor
Eliot Community Human Services
Lexington
01.2019 - 03.2021
- Communicated behavior choices to residents by outlining positive and negative consequences of choices
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Residential Counselor
St Ann's Home And School
Methuen
06.2017 - 12.2019
- Communicated behavior choices to residents by outlining positive and negative consequences of choices
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Supported residents in coping with emotions and fears through one-on-one sessions.
Case Manager
Family Connect
New York
06.1978 - 02.1986
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Liaised with social worker to expedite financial assistance not covered by insurance
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Participated in community events to promote services and engage with public.
Education
Bachelor of Arts - Human Services, Criminal Justice
Colorado Technical University
Colorado Springs, CO03-2014
Associate of Arts - Human Services, Criminal Justice
Northern Essex Community College
Haverhill, MA06-1991
Skills
- Recruitment
- Indirect Patient Care
- Case management
- Interviewing skills
- Skilled in intake interviewing
- Counseling
- Client advocacy
- Behavior monitoring
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical
BayMark Health Services
10.2025 - Current
Public Benefits Case Manager
Lawrence Community Justice Support Center
05.2022 - 06.2024
Counselor
Spectrum Health: Middleton House of Corrections
05.2020 - 05.2025
Recovery Specialist
Beth Israel Lahey Health Behavioral Services
04.2020 - 06.2021
Residential Counselor
Eliot Community Human Services
01.2019 - 03.2021
Residential Counselor
St Ann's Home And School
06.2017 - 12.2019
Case Manager
Family Connect
06.1978 - 02.1986
Associate of Arts - Human Services, Criminal Justice
Northern Essex Community College
Bachelor of Arts - Human Services, Criminal Justice
Colorado Technical University