Nancy Velez Ocasio
Frostproof,FL
Summary
Detail-oriented and organized administrative assistant with 15+ years of experience managing daily office operations, scheduling appointments, reports, and providing excellent customer service. I seek an administrative assistant role to utilize my skills and contribute to a dynamic team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staff Assistant II
South Florida State College
Avon Park, FL
09.2021 - Current
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Performed clerical duties such as filing, photocopying, faxing, and scanning.
- Organized and maintained office supplies inventory.
- Greeted testing candidates, answered phones, and provided customer service assistance.
- Prepared monthly reports in Excel to track data related to candidates/students.
- Assisted in the preparation of student examination materials and rooms for proctoring sessions.
- Ensured that all students followed testing rules and regulations during exams.
- Monitored student behavior to ensure a secure environment was maintained during examinations.
- Administered FCLE tests in a secure environment.
Pre-K Teacher
Eagles Nest ELC.
Sebring, Florida
03.2017 - 07.2021
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Assessed student progress through observation, documentation, and portfolio review.
- Developed lesson plans based on state standards to ensure academic rigor.
- Communicated regularly with parents regarding their child's progress.
- Supervised recesses and lunch periods while ensuring the safety of all students.
- Implemented strategies for managing challenging behaviors among students.
- Promoted language acquisition through storytelling or interactive play activities.
- Conducted assessments to measure student progress and identify areas for improvement.
Office Manager
Supermax
Vega Baja , Puerto Rico
02.2012 - 05.2013
- Planned and managed work schedules, office functions, and activities for twelve customer service representatives.
- Provided prompt and quality service to customers' complaints.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored all monetary store transactions on a daily basis.
- Trained and mentored staff members in company policies and daily task execution using best practices.
- Generated daily reports delivered to accounting and auditing headquarters departments.
- Responsible for cash deposits and reporting any discrepancies to the accounting department.
- Maintained the availability of cash in the store without affecting operations.
- Ensure the accuracy and integrity of transactions, following all corporate procedures and policies.
- Delivered discipline and performance reviews to office staff.
Education
Associate of Arts -
South Florida State College
Avon Park, FL12-2023
Asociates Degree For X-Ray Technician -
Technical Institute of Manati
Puerto Rico05-2003
High School Diploma -
Seventh Day Adventist School
Puerto Rico05-1998
Bachelor of Applied Science - Supervision And Management
South Florida State College
Avon Park, FLSkills
- Document Control
- Report Generation
- Calendar Management
- Data entry proficiency
- Attention to Detail
- Customer Service
Languages
Spanish
Professional
Certification
Program Management
References
References available upon request.
Timeline
Staff Assistant II
South Florida State College
09.2021 - Current
Pre-K Teacher
Eagles Nest ELC.
03.2017 - 07.2021
Office Manager
Supermax
02.2012 - 05.2013
Associate of Arts -
South Florida State College
Asociates Degree For X-Ray Technician -
Technical Institute of Manati
High School Diploma -
Seventh Day Adventist School
Bachelor of Applied Science - Supervision And Management
South Florida State College
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