Nancy Villanueva
El Maguey Mexican Restaurant
BARTLESVILLE
1
Language
11
years of professional experience
Dedicated wait staff member with strong multitasking and cash handling skills. Committed to creating welcoming environments and ensuring customer satisfaction through attentive service.
Work History
Wait Staff Member
1 Month- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Wait Staff Member
5 Years- Delivered exceptional customer service in fast-paced restaurant environment.
- Trained junior staff on serving protocols and best practices for efficiency improvement.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Managed dining area cleanliness and organization to enhance guest experience.
- Assisted in menu knowledge training for new staff members.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Cultivated warm relationships with regular customers.
Kitchen Staff Member, Cashier, Busser
1 Year- Prepared and assembled menu items according to standard recipes and procedures.
- Managed cash drawer, ensuring proper balance and security of funds.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by restocking supplies as needed.
- Followed safety and sanitation guidelines to ensure food quality and compliance.
- Processed customer transactions accurately using point-of-sale systems.
Busser
5 Years 11 Months- Maintained cleanliness of dining area, restocking supplies to support operational efficiency.
- Cleared and reset tables efficiently to enhance guest experience and maintain restaurant flow.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High School Diploma
- Honoree of Spanish
Basic Phelbotomy - Phlebotomy
Skills
Strong multitasking
Efficient organization
POS system operation
Professional appearance
Order accuracy
Menu memorization
Hospitality service expertise
Cash handling
Food running
Relationship management
Sales techniques
Guest relations management
Customer service
Team collaboration
Task prioritization
Effective customer upselling
Warm and friendly
Adaptable and flexible
Reliable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Wait Staff Member
El Maguey Mexican Restaurant
07.2026 - CurrentRead More
Wait Staff Member
Sabores Mexican Cusine
07.2021 - 07.2026Read More
Kitchen Staff Member, Cashier, Busser
Ellis Coney Island
08.2020 - 08.2021Read More
Busser
El Maguey Mexican Restaurant
08.2015 - 07.2021Read More
Bartlesville High School
High School Diploma
Read More
Tri County Tech
Basic Phelbotomy from Phlebotomy
Read More