Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nandalynn Johnnu

Milton

Summary

Dynamic and results-oriented Sales Associate with a proven track record at Walmart, where exceptional customer service and teamwork led to a significant increase in customer satisfaction. Skilled in cash handling and problem-solving, adept at building customer relationships and exceeding sales targets through strategic merchandise promotion and outstanding communication.

Overview

4
4
years of professional experience

Work History

Sales Associates

Walmart
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Warehouse Associate

Walmart
07.2023 - 07.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Production Associate

GoTRG
08.2020 - 08.2020
  • .
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Troubleshoot electronics devices such as iPhones, iPads, laptops, tablets and any other androids devices.
  • Picked, packaged and processed orders and have them ready for shipping.

Education

Associates Of Arts - Liberal Arts

College of Micronesia
Pohnpei, FSM Micronesia
06.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Stocking and receiving
  • Client service
  • Reliable and punctual
  • Shipment processing
  • Friendly and outgoing
  • Verbal and written communication
  • Written and oral communication skills
  • Reading comprehension skills
  • Inventory control procedures
  • Excellent people skills
  • Relationship building
  • Money handling
  • Verbal/written communication
  • Cash handling accuracy
  • Store opening and closing
  • Customer needs assessment
  • Payment processing
  • Policy and procedure adherence
  • Merchandise display
  • Order processing

Languages

English
Native or Bilingual
Chuukese
Native or Bilingual

Timeline

Sales Associates

Walmart
07.2024 - Current

Warehouse Associate

Walmart
07.2023 - 07.2023

Production Associate

GoTRG
08.2020 - 08.2020

Associates Of Arts - Liberal Arts

College of Micronesia

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Nandalynn Johnnu