Nandanie Autar
Healthcare Administrative Professional
New York,NY
Summary
Dynamic healthcare administrative professional with over 15 years of experience supporting multidisciplinary clinical teams and coordinating complex patient care in high-volume medical offices. Proven expertise in scheduling, insurance coordination, medical records management, and optimizing Epic EHR workflows. Recognized for streamlining operations, enhancing communication, and ensuring regulatory compliance in fast-paced healthcare environments. Dedicated to delivering exceptional patient service while driving operational efficiency and achieving quality outcomes.
Overview
20
20
years of professional experience
Work History
Office Coordinator / Procedure Scheduler
Montefiore Medical Center
Bronx, NY
01.2022 - Current
- Coordinate and schedule pediatric gastroenterology procedures, ensuring optimal utilization of provider availability and timely patient access to care.
- Manage procedure appointments, including cancellations and rescheduling, while promptly communicating updates to physicians and clinical staff.
- Handle 50+ inbound and outbound calls daily, coordinating scheduling, insurance inquiries, and patient communication in a high-volume clinical setting.
- Verify insurance benefits and act as a liaison between patients, providers, and insurance companies to resolve authorization and coverage issues.
- Obtain, track, and process precertifications, authorizations, and referrals for procedures and hospital visits, ensuring timely approvals.
- Enter, verify, and maintain accurate clinical, demographic, and insurance data within electronic health record systems in compliance with regulatory standards.
- Review physician schedules regularly to prevent gaps, improve workflow efficiency, and support effective use of clinical resources.
- Prepare and distribute procedure care packets via mail and email to ensure patients are informed and prepared for upcoming treatments.
- Maintain confidential patient records in accordance with HIPAA and organizational policies.
- Support office operations through staff scheduling, meeting coordination, onboarding assistance, inventory management, and budget tracking.
- Contribute to process improvements and workflow streamlining initiatives to enhance patient service and operational efficiency.
Medical Secretary II, Abdominal Transplant Surgery
Montefiore Medical Center
Bronx, NY
01.2019 - 12.2021
- Provided comprehensive administrative and secretarial support within a high-volume abdominal transplant surgery department supporting multiple surgeons and clinical teams.
- Collaborated with executive leadership, transplant surgeons, and multidisciplinary teams to coordinate complex, time-sensitive patient care workflows.
- Greeted, registered, and scheduled 30–50+ patients weekly for transplant evaluations, surgical consultations, and operative procedures.
- Obtained and tracked insurance authorizations for transplant-related visits and procedures, contributing to on-time scheduling and reduced delays in care.
- Collected, verified, and maintained 100% accurate patient demographic and insurance data within electronic medical record systems.
- Managed 60+ inbound calls per day, responding to patient, provider, and insurance inquiries while maintaining strict confidentiality.
- Maintained provider scheduling templates and clinic calendars, supporting efficient daily operations and improved clinic flow.
- Coordinated appointments, meetings, and travel arrangements for physicians and departmental leadership, ensuring seamless scheduling.
- Facilitated effective office communication and administrative workflows, contributing to improved clinical productivity and patient satisfaction.
Medical Secretary II, Neurology Department EEG Lab
Montefiore Medical Center
Bronx, NY
01.2013 - 12.2018
- Oversee daily administrative operations of the EEG Lab, supporting multiple physicians and clinical teams in a high-volume neurology setting.
- Manage complex physician and staff schedules, coordinating 40–80+ EEG procedures weekly to ensure timely patient access and optimal resource utilization.
- Schedule and prioritize patient appointments based on medical urgency, contributing to reduced scheduling delays and improved patient throughput.
- Perform departmental financial functions including billing preparation, account credits, and collections support, maintaining accurate financial tracking and reporting.
- Serve as an Epic EHR advisory team member, contributing to workflow optimizations that improved data accuracy and staff efficiency.
- Maintain and update Epic worklists, upload digital documentation, and ensure 100% accuracy and compliance of patient and procedural records.
- Collaborate with Epic programmers and stakeholders to implement system enhancements and resolve workflow inefficiencies, resulting in more streamlined daily operations.
- Act as the primary point of contact for 50+ patient and staff inquiries daily, delivering responsive service to patients, clinicians, administrators, and executives.
- Maintain detailed documentation of patient records, schedules, and financial transactions; prepare operational and financial reports for department leadership.
- Facilitate communication across EEG Lab staff and providers, ensuring timely dissemination of schedule changes and patient care updates.
- Participate in departmental efficiency initiatives that reduced administrative bottlenecks and improved workflow consistency.
- Provide onboarding and training for new staff, supporting faster proficiency with Epic workflows and office procedures.
Nursing Unit Secretary Med Surgery
Montefiore Medical Center
Bronx, NY
02.2006 - 12.2012
- Provided clerical and administrative support in a fast-paced inpatient medical–surgical environment.
- Served as the central communication hub between physicians, nurses, patients, and families.
- Guided patients through registration processes, ensuring documentation accuracy and regulatory compliance.
- Reviewed patient demographic and clinical data to support timely and compliant care delivery.
- Educated patients and families on billing, insurance, and prescription refill procedures.
- Coordinated logistical support during emergencies and adverse weather conditions to maintain continuity of care.
- Managed administrative and clinical supply inventory, achieving a 30% reduction in administrative supply costs and a 25% reduction in clinical supply costs.
- Scheduled patient appointments and procedures to improve patient flow and minimize delays.
- Maintained accurate records and ensured adherence to hospital policies and regulatory standards.
Education
Certificate - Business Skills
Grace Institute
New York, NY05-2014
Certificate - Care Coordination
1199SEIU League Training
New York, NY09-2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Electronic Health Records (EHR) & Health Data Management Systems (Epic)
- Medical Scheduling & Calendar Management
- Patient Registration & Demographic Data Management
- Insurance Verification, Authorizations & Referrals
- Medical Records Management & Documentation
- Billing Support & Basic Financial Administration
- HIPAA Compliance & Confidentiality
- Clinical & Administrative Workflow Coordination
- Professional Communication & Patient Support
Timeline
Office Coordinator / Procedure Scheduler
Montefiore Medical Center
01.2022 - Current
Medical Secretary II, Abdominal Transplant Surgery
Montefiore Medical Center
01.2019 - 12.2021
Medical Secretary II, Neurology Department EEG Lab
Montefiore Medical Center
01.2013 - 12.2018
Nursing Unit Secretary Med Surgery
Montefiore Medical Center
02.2006 - 12.2012
Certificate - Business Skills
Grace Institute
Certificate - Care Coordination
1199SEIU League Training