Nandraya Howell
Flint,MI
Summary
Dedicated store manager with a strong background in customer service and cash handling. Showcasing exceptional multitasking and communication skills. Seasoned professional with 14 years of experience improving store operations, consistently surpassing goals, and fostering customer loyalty.
Overview
25
25
years of professional experience
Work History
Store Manager
K&G Fashion Superstore
Flint, MI
11.2024 - Current
- Led daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff to enhance customer service excellence and team performance.
- Implemented effective merchandising strategies to increase sales and improve store layout.
- Analyzed sales data to drive strategic decision-making and optimize promotional campaigns.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Key Holder
K&G Fashion Superstore
Flint, MI
06.2022 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Beauty Advisor
Sally Beauty Holdings Inc.
Flint, MI
08.2020 - 06.2022
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Recommended styles and treatments based on clients' needs and appearances.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Assistant Manager
Dressbarn
Flint, MI
10.2009 - 01.2020
- Trained team of 9 to deliver outstanding customer service, boosting customer satisfaction ratings 100%
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Nursing Assistant
Grand Blanc Rehabilitation
Flint, MI
01.2001 - 09.2009
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
GED -
Flint Genesee Job Corps
Flint, MI1999
Skills
- Sales monitoring
- Product and service knowledge
- CSS
- Project management abilities
- Inventory control
- Business development understanding
- Product branding
- Closing and contract negotiations
- Orientating and training
- Marketing tactics
- Inventory management
- Merchandising
- Retail Operations Management
- Customer relations
- Retail Space Planning
- Customer rapport
- Staff training and development
Timeline
Store Manager
K&G Fashion Superstore
11.2024 - Current
Key Holder
K&G Fashion Superstore
06.2022 - Current
Beauty Advisor
Sally Beauty Holdings Inc.
08.2020 - 06.2022
Assistant Manager
Dressbarn
10.2009 - 01.2020
Nursing Assistant
Grand Blanc Rehabilitation
01.2001 - 09.2009
GED -
Flint Genesee Job Corps