Stefie McSwain
Valliant,OK
Summary
Accomplished Store Manager with a proven track record of advancing within the company. Possessing extensive knowledge in sales, personnel management, accounting, and inventory management. Committed to maintaining a comprehensive understanding of company products and services to provide optimal customer service. A forward-thinking team leader adept at efficiently operating departments to meet objectives. Successful in matching employees with roles that maximize their performance. Proactive and hardworking, constantly striving for operational improvement. An agile and adaptable staff leader with an outstanding work history, motivational approach, and positive demeanor. Skilled in training employees and utilizing organized methods to handle daily planning, scheduling, and customer service demands. Forward-thinking and industrious, employing a diplomatic communication style to maximize engagement and satisfaction. Enthusiastic management professional who excels in supervising staff and building cohesive teams. Demonstrated success in achieving sales goals through monitoring employee performance and coaching staff on effective sales techniques. Proficient in resolving complex issues and implementing proactive operational changes.
Overview
12
12
years of professional experience
Work History
Store Manager
O’Reilly Auto Parts
Clarksville, TX
03.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Oreilly Auto Pats
Clarksville, TX
09.2020 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Cashier/Cook
Garvin Grocery LLC.
Garvin, OK
03.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained cash drawer of $200 or more per shift.
Team Member
E-Z Mart Stores Inc.
Valliant, OK
02.2019 - 04.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Maintained productive, efficient approach to all tasks
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Clerk Cashier
Loves Travel Stop
Valliant, OK
07.2017 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age for alcohol and tobacco sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Completed inventory counts and ordered merchandise
- Reviewed weekly sales ads and monitored price changes
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
- Learned Shift Lead and Assistant Manager positions and provided backup at key times.
Floor Salesperson
Stage Stores
Idabel, OK
03.2017 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Approached browsing customers to initiate conversations to determine buying preferences.
Team Member
Loves Travel Stop
Valliant, OK
06.2016 - 02.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers.
PCA
Rainbow Promise
Idabel, OK
07.2012 - 09.2013
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Planned, prepared and served meals and snacks according to prescribed diets
- Ran errands for patients, did shopping, and picked up other necessities
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Determined specific needs and provided most appropriate level of services for patient well-being
- Shopped for groceries regularly in order to keep house stocked with necessities
- Remained alert to problems or health issues of clients and competently responded
- Monitored and assisted residents through individual service plans
- Helped clients manage money, pay bills and shop for groceries or personal items
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Idabel High School
05.2007
Skills
- Financial Statements
- Vendor Performance Monitoring
- Engine Components
- Performance Tracking and Evaluations
- Sales Monitoring
- Directing Team Members
- Transaction Monitoring
- Financial Management
- Recruiting and Interviewing
- Scheduling and Coordinating
- Payroll Preparation
Timeline
Store Manager
O’Reilly Auto Parts
03.2024 - 07.2024
Assistant Manager
Oreilly Auto Pats
09.2020 - 03.2024
Cashier/Cook
Garvin Grocery LLC.
03.2020 - 09.2020
Team Member
E-Z Mart Stores Inc.
02.2019 - 04.2020
Clerk Cashier
Loves Travel Stop
07.2017 - 11.2019
Floor Salesperson
Stage Stores
03.2017 - 05.2017
Team Member
Loves Travel Stop
06.2016 - 02.2017
PCA
Rainbow Promise
07.2012 - 09.2013
High School Diploma -
Idabel High School