Nanette Hernandez
Colorado Springs,US
Summary
Experienced Customer Support Specialist with 25 years of expertise in enhancing client satisfaction and loyalty through strategic problem-solving and innovative service delivery. Proficient in managing account receivables, empathetic communication, and time management, resulting in improved operational efficiency and customer satisfaction. Committed to fostering trust and loyalty while continuously improving service excellence in every client engagement.
Overview
26
26
years of professional experience
Work History
Account Management Specialist
House of Quirky
02.2018 - Current
- Resolve customer inquiries, enhancing satisfaction and loyalty
- Address and follow up on issues, reducing resolution time
- Strengthen client relationships through proactive service
- Devised strategic approaches for handling customer complaints, resulting in effective solutions and sustained loyalty
- Process and verify payments, ensuring accuracy and efficiency
- Supported billing inquiries with empathy, ensuring clear communication and swift resolution for customer concerns
- Worked closely with sales representatives to address customer inquiries, resolve issues, and ensure a seamless customer experience.
- Assisted sales team with order processing and account management, ensuring timely and accurate information flow.
- Coordinated with sales representatives to provide feedback and support for customer-related matters, enhancing overall sales effectiveness.
EDI Coordinator
Breville-USA
01.2016 - 10.2017
- Managed daily EDI operations, enhancing data accuracy and efficiency
- Resolved EDI transmission issues, ensuring seamless integration with 3PL
- Enhanced EDI efficiency, reducing error rates with advanced analytical tools
- Optimized EDI workflow, leading to enhanced data precision and operational efficiency within the IT services framework
Customer Service/EDI
BILLABONG-USA / HONOLUA SURF
02.1999 - 01.2016
- Experience with billing, invoicing, and following up on overdue accounts
- Strong understanding of credit controls and risk management practices
- Proven ability to reconcile accounts and resolve discrepancies
- Detail-oriented with a strong track record of accurate and timely accounts receivable reporting
Education
High school or equivalent -
Huntington Park High
Huntington Park, CASkills
- Problem-solving
- Adaptability
- Time management
- Account receivables
- Payment processing
- Empathy
- Reliability
- Follow-up skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled checks, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products.
Languages
Spanish
Professional Working
Timeline
Account Management Specialist
House of Quirky
02.2018 - Current
EDI Coordinator
Breville-USA
01.2016 - 10.2017
Customer Service/EDI
BILLABONG-USA / HONOLUA SURF
02.1999 - 01.2016
High school or equivalent -
Huntington Park High
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