NANETTE L. MOULIER SANTIAGO
Starbucks
Glenburn,United States
1
Certification
6
years of professional experience
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation with a friendly and approachable demeanor.
Work History
Barista
1 Year 10 Months- Delivered exceptional customer service through effective communication and product knowledge.
- Prepared high-quality beverages consistently while adhering to company standards and recipes.
- Trained new baristas on operational procedures
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Office Assistant
1 Year 3 Months- Constantly greeting patients that come into the building, and immediately stopping present task to assist any awaiting patients.
- Schedule and Reschedule, appointments, and set up a appropriate date and time according to provider preferences and/or availability.
- Maintained the highest level of professionalism and patience when interacting with customers over the telephone or in person to answer questions, provide general information, or direct them to the appropriate personnel.
- Ensure that all patient information, including referrals and insurance information stays neatly organized and accurate to stay on top of changing information and avoid data loss. Maintain calendars, coordinate and arrange meetings and conferences.
- Responsible for collecting payments and issuing receipts.
- Handled all incoming and outgoing correspondence, made copies, and sent faxes.
- Organized, filed, and labeled paperwork, reports and documents.
- Took and managed incoming and outgoing phone calls to then distribute accurate messages to the office staff.
- Trained new incoming staff members with the clinic system to make sure the office runs smoothly.
Sales Associate
6 Months- Organized displays and stocked shelves to draw customers' attention to specific items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Used the cash register system to ring up customer purchases, process payments, and issue receipts.
- Greeted any customers within 10 feet and ensured to guide them to the right direction of any desired products.
- Suggested the best merchandise based on the needs and desires of the customer.
- 30 Hours/Week
Barista Cashier
1 Year 11 Months- Memorized official and off-menu preparations in order to meet all of the customers' beverage needs.
- Collaborated effectively with coworkers in fast-paced, stressful, and intense environments.
- Used cash register to accurately enter data into a batch ticketing system.
- Explained all items on menu offered to customers to help them understand the items for the best experience possible.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Provided excellent and professional service to ensure guest satisfaction.
- Brewed five batches of coffee per Hour, keeping an eye on levels to avoid empty machines during busy hours.
- Maintained area clean and fully stocked by cleaning out dairy machines, espresso machines, wiping down counters consistently when needed, and making sure enough supplied are available at all times to be prepared for a drive-thru rush.
- Kept track of any soon to be expired items and made sure to manage that efficiently.
- 20 Hours/Week
Education
High School
Veterinary Technology - Some college (No degree)
Bachelor of Science - Project Management
Skills
Excellent communication skills
Office management
Flexible and Organized
Professional phone etiquette
Data entry and Computer Skills
Scheduling and Administrative Work
Customer service-oriented
Attention to detail
Cash handling
Problem-solving
Cleanliness
Accomplishments
- Won barista district champion in May of 2026.
Certification
- Received a seal of Biliteracy for the Spanish language in 2021
Additional Information
- Received a Seal of Biliteracy for the Spanish language in 2021.
- Participated in the National Arts Honors Society (NAHS) all 4 years of High School. In addition, had artwork be displayed in a local museum.
- Military Spouse, under Executive Order (E.O.) 13473
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
10.2024 - CurrentRead More
Office Assistant
Trinity Health - South Ridge
05.2023 - 08.2024Read More
Sales Associate
Minot AFB Main Exchange
10.2022 - 04.2023Read More
Barista Cashier
Dunkin'
09.2020 - 08.2022Read More
Universidad Interamericana de Puerto Rico - Recinto de Guayama
Veterinary Technology - Some college (No degree)
Read More
Leonardtown High School
High School
Read More
Arizona State University
Bachelor of Science from Project Management
Read More