Nang Noan Phaung Inn
Stuart,FL
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service. Expert in enhancing guest experiences through exceptional service and maintaining company’s food safety standards. Proven ability in conflict resolution and staff training, alongside fluency in Burmese, Thai, and English. Demonstrates a strong work ethic and teamwork, driving performance improvement.
Overview
7
7
years of professional experience
Work History
Server
Kao Gang Thai Sushi
Palm Beach Gardens, FL
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Dest Agent
The Ritz-Carlton Kapalua
Maui Meadows, HI
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Kao Gang Thai Sushi
Palm Beach Gardens, FL
10.2017 - 07.2021
Education
AA - Environmental Science
Palm Beach State College
Lake Worth, FLSkills
- Strong Work Ethic
- Hospitality service expertise
- Cleanliness standards
- Sales expertise
- Quality Control
- Food safety practices
- Performance Improvement
- Food inspection
- Reliable and Responsible
- Teamwork and Collaboration
- Effective Communication
- Conflict and Complaint Resolution
- Staff Training
Languages
Burmese
Native or Bilingual
Thai
Native or Bilingual
English
Full Professional
Timeline
Server
Kao Gang Thai Sushi
05.2022 - Current
Front Dest Agent
The Ritz-Carlton Kapalua
08.2021 - 03.2022
Server
Kao Gang Thai Sushi
10.2017 - 07.2021
AA - Environmental Science
Palm Beach State College