Nangolie Lembe
Union,KY
Summary
General Manager with extensive experience in leadership, recruitment, HR administration, and employee engagement. Skilled in conducting interviews, collaborating with recruiters, and utilizing training and morale-building techniques. Possess exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Bags Inc.
07.2024 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Bags Inc.
01.2023 - 07.2024
- Sourced and screened candidates for various job openings
- Coordinated and conducted interviews with hiring managers
- Managed applicant tracking system and maintained candidate database
- Assisted in developing and implementing recruitment strategies
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Supervisory Administrative Specialist
Bags Inc.
07.2022 - 01.2023
- Developed and maintained effective filing systems.
- Monitored office supplies inventory and placed orders as needed.
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
- Organized special events for the department such as conferences, workshops, seminars and training sessions.
- Managed all incoming calls and correspondence from outside sources in a timely manner.
- Created reports summarizing project results for upper-level management review.
- Trained new employees on company policies and procedures related to their roles.
- Resolved conflicts between staff members when needed.
- Reviewed employee performance evaluations regularly to ensure standards are met.
Check-in Agent
Bags Inc.
01.2022 - 07.2022
- Sold, printed and issued tickets to customers following all applicable guidelines.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Greeted customers and provided assistance in completing check-in procedures.
- Verified customer identification documents and travel itineraries.
Lab Technician Supervisor
ZEISS
08.2021 - 01.2022
- safety protocols were followed in the lab environment.
- Conducted regular maintenance on lab equipment and instruments.
- Monitored performance of staff members and provided feedback accordingly.
- Documented all experiments performed in accordance with established policies.
- Received customer orders via phone, email and fax; entered data into system.
- Verified accuracy of order information; contacted customers to resolve discrepancies.
- Review, edit, and categorize all orders, confirming proper coding and data accuracy within Portal.
- Editing comments to the labs to assure clear information is dropping into the labs processing system.
Barista
Starbucks
01.2019 - 01.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Bachelor of Science - Business Information Systems
Northern Kentucky University
12-2025
Associate of Arts - General Business
Gateway Community And Technical College
Covington, KY05.2023
Skills
- Full-cycle recruitment through iCIMS
- Recruiting and Interviewing
- Training and Onboarding
- R (Programming Language)
- VBA Programming
- SQL
- Microsoft software- Excel, word, powerpoint-Pivot tables
- Employee Performance Evaluations
Certification
- Certificate Of Achievement- Deans list
- Certificate in General Business
- Certificate in Management Fundamentals
Timeline
General Manager
Bags Inc.
07.2024 - Current
Assistant Manager
Bags Inc.
01.2023 - 07.2024
Supervisory Administrative Specialist
Bags Inc.
07.2022 - 01.2023
Check-in Agent
Bags Inc.
01.2022 - 07.2022
Lab Technician Supervisor
ZEISS
08.2021 - 01.2022
Barista
Starbucks
01.2019 - 01.2020
Associate of Arts - General Business
Gateway Community And Technical College
Bachelor of Science - Business Information Systems
Northern Kentucky University
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