Stephanie Nani Stevens
Los Angeles,California
Summary
Dynamic professional with a proven track record at Global, CFS., excelling in customer service and communication. Adept at fostering collaboration and problem-solving, I consistently deliver innovative solutions that drive engagement and efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Customer Service Representative
Global, CFS.
Los Angeles, CA
01.2023 - Current
- Delivered excellent customer service through effective communication strategies, fostering rapport with clients and improving retention.
- Streamlined daily operations and enhanced communication to facilitate problem-solving, resulting in a more efficient workday for the team.
- Greeted customers warmly and provided information on services offered.
Film Production Assistant
Various Productions
Los Angeles, CA
01.2021 - 11.2022
- Streamlined production processes by coordinating logistics, managing equipment, and setting up scenes to enhance workflow.
- Revamped daily operations with team members to improve collaboration and optimize production efficiency.
- Supported set design by organizing props and materials for filming.
HelpDesk Customer Service Assistant
Conscious Marketer
Remote Position
03.2020 - 11.2020
- Managed 15+ client accounts using HelpScout, addressing hundreds of customer emails weekly to improve client satisfaction.
- Collaborated with 10+ team members through consistent communication on Slack and Google Sheets, improving project coordination and decision-making.
- Provided knowledgeable support on digital marketing strategies and tools.
Fiscal Assistant II
South Central Los Angeles Regional Center
Los Angeles, CA
01.2019 - 03.2020
- Updated and maintained patient data and billing information in AS400, ensuring timely access to care for over 500 patients.
- Assumed three key roles to facilitate better teamwork and ensure accountability among team members.
Social Media Marketing Strategist (Contract)
iZar Services
Remote Position
04.2012 - 04.2018
- Created engaging content for a diverse roster of clients, increasing traffic by 30% and generating 25% more leads across all social media platforms.
- Developed innovative marketing strategies for clients using tools like Buffer, Hootsuite, Google Sheets, and Trello, resulting in a 20% increase in engagement and enhanced project collaboration.
Education
Bachelor of Arts - Theater Arts & Communications
Whittier College
Whittier, CASkills
- Collaborative team player
- Problem solving and creative solutions
- Communication skills and email etiquette
- Customer service and empathy
- Time management and organization
- Detail-oriented adaptability
Timeline
Front Desk Customer Service Representative
Global, CFS.
01.2023 - Current
Film Production Assistant
Various Productions
01.2021 - 11.2022
HelpDesk Customer Service Assistant
Conscious Marketer
03.2020 - 11.2020
Fiscal Assistant II
South Central Los Angeles Regional Center
01.2019 - 03.2020
Social Media Marketing Strategist (Contract)
iZar Services
04.2012 - 04.2018
Bachelor of Arts - Theater Arts & Communications
Whittier College