Nanise Toafe
Cedar Hills
Summary
Detail-oriented Patient Care Specialist with over six years of experience in patient account management and healthcare service access. Expertise in healthcare compliance, customer advocacy, and EHR systems has led to decreased claim rejections and reduced wait times. Committed to enhancing patient experiences through innovative process improvements and effective collaboration in healthcare settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Russell Tobin / Collective Health
12.2025 - Current
- Boosted member satisfaction by promptly addressing healthcare inquiries via phone, email.
- Resolved various member issues related to healthcare navigation and payment processes.
- Built strong customer relationships through friendly and engaging interactions.
- Clarified healthcare plan details, providing comprehensive support to all members.
- Facilitated effective problem resolution by actively listening to member concerns.
Patient Account Representative
Guidehouse
01.2023 - 01.2025
- Ensured accuracy of patient accounts from registration to billing processes.
- Reduced claim rejections by verifying insurance eligibility and benefits effectively.
- Streamlined account workflows using EPIC, Cerner, and other EHR systems.
- Enhanced coordination and reduced errors through collaboration with healthcare teams.
Patient Access Coordinator
Centauri Health Solutions
01.2019 - 01.2023
- Reduced patient wait times by scheduling appointments and optimizing provider schedules.
- Ensured compliance with healthcare regulations through accurate patient record maintenance.
- Provided compassionate service while managing high-volume inbound calls effectively.
- Updated medical records in EHR system while maintaining HIPAA compliance standards.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy
Salt Lake City01.2023
Skills
- Patient account management
- Customer advocacy and support
- Healthcare compliance
- Time Management
- Team collaboration
- Appointment scheduling and insurance verification
- EHR proficiency and billing expertise
- communication skills
- Healthcare technology
- Attention to detail
- Problem solving and organizational skills
- Interpersonal skills and patient engagement
Timeline
Customer Service Representative
Russell Tobin / Collective Health
12.2025 - Current
Patient Account Representative
Guidehouse
01.2023 - 01.2025
Patient Access Coordinator
Centauri Health Solutions
01.2019 - 01.2023
No Degree - Medical Billing And Coding
Ultimate Medical Academy