Danielle Henesey
Poquoson,Virginia
Summary
Detail-oriented representative with a strong focus on customer service and documentation. Demonstrated ability to evaluate benefits and eligibility while maintaining effective communication with clients and insurance representatives.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Maximus Healthcare
Newport News, Virginia
05.2021 - Current
- Processed medical assistance applications, renewals, long-term care, and Medicare Part B premium payments. Reviewed patient accounts for discrepancies, resolving issues to minimize denials. Checked on the status of Medical Assistance Coverage and Providers. Precisely evaluated and verified benefits and eligibility. Filed and updated patient information and medical records. Communicated effectively with clients to gather necessary documentation and information. Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Front Desk Receptionist / Service Coordinator
Mr. Transmission
VA Beach, VA
01.2016 - 08.2018
- Greeted all incoming service and parts customers, establishing a welcoming environment and directing them to service advisors.
Managed a 4-line phone system, answering 60+ daily calls regarding repair statuses, quotes, and appointment requests.
Scheduled repair and maintenance appointments using shop management software, minimizing technician downtime.
Processed customer invoices, handled cash and credit card payments, and balanced the daily cash drawer with 100% accuracy.
Maintained a clean, professional customer waiting area stocked with fresh coffee and up-to-date materials - Greeted customers warmly and provided excellent front desk service.
- Coordinated and organized customer appointments for vehicle repairs and maintenance. for vehicle repairs and maintenance services efficiently.
- Handled incoming calls efficiently, directing inquiries to appropriate staff members. and directed inquiries to appropriate staff members.
Physical Therapy Aide Intern
Tidewater Physical Therapy
Newport, Virginia
04.1994 - 08.1995
Education
High School Diploma -
Ferguson High School
Newport News, VA08-1992
Some College (No Degree) -
Old Dominion University
Norfolk, VASome College (No Degree) - LPN Program
New Horizons
Hampton, VASkills
- Customer service, Computer literacy, Time management, Communication skills, Microsoft excel, Documentation review, Leadership, Microsoft word, Data Entry
- Medical billing
- Problem solving
- Patient account management
- Insurance verification
Timeline
Customer Service Representative
Maximus Healthcare
05.2021 - Current
Front Desk Receptionist / Service Coordinator
Mr. Transmission
01.2016 - 08.2018
Physical Therapy Aide Intern
Tidewater Physical Therapy
04.1994 - 08.1995
High School Diploma -
Ferguson High School
Some College (No Degree) -
Old Dominion University
Some College (No Degree) - LPN Program
New Horizons