Nanise Toafe
Cedar Hills
Summary
Healthcare professional with expertise in patient account management and insurance verification. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Recognized for attention to detail and commitment to compliance, leading to reduced claim rejections and improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Russell Tobin Agency / Collective Health
Lehi
12.2025 - Current
- Boosted member satisfaction by promptly addressing healthcare inquiries via phone, email.
- Resolved various member issues related to healthcare navigation and payment processes.
Patient Account Representative
Guidehouse
Salt Lake City
01.2025 - 10.2025
- Manage patient accounts from registration through billing, ensure accuracy of demographics, insurance, and financial information.
- Verified insurance eligibility and benefits using payout portal and EHR systems, reducing claim rejections.
- Utilized systems such as EPIC, Cerner and other EHR tools to update and manage account workflows efficiently.
- Worked closely with healthcare teams to ensure accurate patient information, enhancing coordination and reducing errors.
Patient Access Coordinator
Centauri Health Solutions
Salt Lake City
12.2020 - 12.2024
- Schedule appointments, coordinated referrals and optimized provider schedules to reduce wait times and improve patient throughput.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing data integrity.
- Responded professionally to high-volume inbound calls, providing clear communication and compassionate service.
- Maintained compliance with HIPAA and organizational policies while accurately updating medical records in the EHR system.
Education
Some College (No Degree) - Medical Coding and Billing
Ultimate Medical Academy
Salt Lake CitySkills
- Customer advocacy and support
- Healthcare compliance
- Time management
- Conflict resolution
- insurance verification
- data entry accuracy
- Appointment scheduling and insurance verification
- EHR proficiency and billing expertise
- communication skills
- Healthcare technology
- Attention to detail
- Problem solving and organizational skills
- Interpersonal skills and patient engagement
Timeline
Customer Service Representative
Russell Tobin Agency / Collective Health
12.2025 - Current
Patient Account Representative
Guidehouse
01.2025 - 10.2025
Patient Access Coordinator
Centauri Health Solutions
12.2020 - 12.2024
Some College (No Degree) - Medical Coding and Billing
Ultimate Medical Academy