Naniza Leal Ruiz
Jacksonville,FL
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude. .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant-server
Porto Vita Villa Grande Club
12.2021 - 01.2025
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Front Desk Receptionist
Playa Largo Resort & Spa - Autograph Collection
12.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Science - Tourism And Hospitality
University of San Jose-Recoletos
Philippines03-2016
Skills
- Excellent Customer service
- Excellent communication skills
- Order taking
- Organization
- Guest service
- Dining area maintenance
- Table setting
- Food station setup
- Drink preparation
- Check payment processing
- Ordering procedures
- Attention to detail
- Skilled in POS
Certification
- First Aid Certification
Languages
English
Professional Working
Timeline
Restaurant-server
Porto Vita Villa Grande Club
12.2021 - 01.2025
Front Desk Receptionist
Playa Largo Resort & Spa - Autograph Collection
12.2019 - 12.2020
- First Aid Certification
Bachelor of Science - Tourism And Hospitality
University of San Jose-Recoletos
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