Nanjiba Chowdhury
Jamaica
Summary
Friendly and customer-focused server with experience in high-volume restaurant and stadium environments. Skilled in multitasking, upselling menu items, handling cash transactions, and delivering exceptional guest experiences. Proven ability to manage multiple tables efficiently, resolve guest concerns professionally, and thrive in fast-paced settings while maintaining a positive attitude and strong attention to detail.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Applebee's Neighborhood Grill & Bar
Astoria, NY
08.2025 - 06.2026
- Managed up to 10 tables simultaneously while maintaining efficient service and guest satisfaction in a fast-paced environment.
- Built strong relationships with guests through friendly, engaging, and attentive service.
- Upsold menu items, beverages, and promotions to increase sales and enhance the guest experience.
- Handled guest concerns professionally and resolved complaints with patience and professionalism.
- Assisted with bussing, table maintenance, and restaurant cleanliness during high-volume shifts.
- Carried multiple food and beverage trays safely and efficiently while maintaining accuracy.
- Coordinated with kitchen and management teams to ensure timely service and smooth operations.
- Maintained knowledge of menu items, specials, and restaurant procedures to provide accurate recommendations.
Seasonal Concessions Cashier
Citified Aramark
Flushing, New York
05.2025 - 08.2025
- Provided fast, friendly service to thousands of guests during high-volume sporting events.
- Processed cash and card transactions accurately while maintaining efficiency during peak periods.
- Served alcoholic beverages in compliance with venue policies and responsible alcohol service guidelines.
- Assisted guests with menu selections, product information, and special requests.
- Maintained inventory levels by restocking products and supplies throughout shifts.
- Resolved guest concerns professionally to ensure a positive customer experience.
- Maintained cleanliness, organization, and food safety standards in a fast-paced concession environment.
Education
Bachelor of Science - Biology: Pre-Dental
Queens College
Flushing, NY05-2029
High School Diploma -
Eleanor Roosevelt High School
Manhattan, NY06-2025
Skills
- Customer service
- Effective communication
- Time management
- Conflict resolution
- Multitasking under pressure
- Accurate cash handling and transaction processing
- Team collaboration and coordination
- Attention to detail
- Adaptability and flexibility
- Active listening
- POS Systems
- Food & Beverage Knowledge
- High-Volume Dining
- Table Management
Accomplishments
- Promoted from Host to Server in less than four months based on strong performance, reliability, and guest service skills.
- Selected as Employee of the Month (January 2026) for outstanding customer service, teamwork, and work ethic.
- Awarded a Golden Ticket Recognition for independently operating a high-volume concession stand during a busy game-day event.
Affiliations
BHALO INC Volunteer
Assisting with community outreach and event support to help underserved populations.
Hajji Camp Masjid Volunteer
Supporting mosque activities, including event coordination and community services.
Certification
TEAM (Techniques in Efficient Alcohol Management) certification Issued by Aramark, 2025
demonstrates proficiency in responsible alcohol service and adherence to regulatory standards.
AI Scholar Certification Issued by Inspirit AI, 2022
Completed AI fundamentals course with focus on ethics and practical projects.
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Timeline
Server
Applebee's Neighborhood Grill & Bar
08.2025 - 06.2026
Seasonal Concessions Cashier
Citified Aramark
05.2025 - 08.2025
High School Diploma -
Eleanor Roosevelt High School
Bachelor of Science - Biology: Pre-Dental
Queens College