Nannette Porozynski

Work History

Customer Service Representative

Health Care Solutions

2022.08 - 2023.11

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.

Personal Shopper

Instacart

2021.10 - 2022.08

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Tracked substitutions and informed customers of changes.

Manager

100th Bomb Group

2016.10 - 2020.03

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.

Buffet Server

Horseshoe Casino

2012.05 - 2016.09

Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Improved guest comfort and satisfaction through personalized service and support.
Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
Provided friendly, courteous service to create memorable moments for guests.
Adhered to all health and safety regulations while serving food and beverages.
Established rapport with customers by providing friendly and attentive service.

Manager, Bartender, Server

Pointe Vecchio

2007.06 - 2011.08

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Summit Cafe

2004.03 - 2008.02

Managed and motivated employees to be productive and engaged in work.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Server, Bartender, Banquet Captain

Johnny's Downtown/Fulton

2000.09 - 2004.11

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Closed out cash register and prepared cashier report at close of business.
Crafted special drink and cocktail menu items for seasonal offerings.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Delegated tasks to staff members to maximize production under tight deadlines.

Summary

Overview

Work History

Customer Service Representative

Personal Shopper

Manager

Buffet Server

Manager, Bartender, Server

Manager

Server, Bartender, Banquet Captain

Education

Pre-requisites

High School Diploma -

Skills

Work Availability

Timeline

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