NANNETTE ROSALES
Chino Hills,CA
Summary
Experienced Counter Manager with a proven track record in effectively managing client accounts, coordinating marketing strategies, and delivering exceptional customer service. Possessing strong analytical skills, able to identify trends and develop key business strategies that drive success. Ability to foster productive relationships with clients and colleagues resulting in improved account management processes. Committed to delivering high-quality results, consistently meeting rigorous performance targets.
Overview
2025
2025
years of professional experience
Work History
Assistant Customer Service Manager
Skyline Sales - Concord Industries
- Organized promotional events to introduce new products or services to existing clients.
- Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate competitive value.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Counter Manager Clé De Peau Beauté
Nordstrom
03.2024 - Current
- Developed sales plans to increase product visibility and customer awareness.
- Successfully grew client base by 300 and continually working to expand further.
- Consistently met goals with strategic planning, dedication and adaptability.
- Maintained accurate records of daily, weekly and monthly sales figures.
- Organized promotional monthly events to maximize sales opportunities in the store.
- Demonstrated proficiency in providing skin care treatments, such as facials.
- Educated clients on proper skin care techniques and product selection.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Set up appointments and promoted new products and services to help meet business objectives.
Clarins Model
Clarins USA
05.2023 - 03.2024
- Building long-term customer relationships for future clientele growth.
- Collaborated with the sales team to create promotional marketing aimed at increasing brand awareness to generate more sales.
- Developed strategies for up-selling products and services to customers, resulting in improved sales performance.
- Provided training for employees to enhance product knowledge, and customer service techniques to achieve team goals.
- Set personal goals to help support team goals for future regional recognition.
- Provided innovative customer service initiatives which resulted in higher levels of customer loyalty.
- Demonstrated proficiency in providing skin care treatments, such as facials.
Real Estate Agent & Transaction Coordinator
Bobby Rai Group
02.2006 - 03.2024
- Prospector for the development and acquisition of properties for investors.
- Promoted property sales through marketing and advertisements by hosting open houses.
- Met with clients to offer counsel, and identified purchasing needs to deliver relevant real estate investments.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Networked with industry colleagues to expand knowledge of real estate markets and best practices.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Developed marketing materials such as brochures, flyers, emails and website content.
- Met with clients to negotiate management and service contracts.
Fragrance Vendor
Perry Ellis International-Donna Karen New York
11.2021 - 12.2023
- Created displays highlighting new products, promotions, or seasonal offerings.
- Developed an in-depth knowledge of various fragrances, including ingredients, scents, and their applications.
- Greeted customers warmly upon arrival in the store, offering assistance where needed.
- Provided customer service and product knowledge to customers regarding fragrances.
- Assisted in the development of new fragrance products, including scent selection and formulation.
- Advised customers on fragrance selections based on their individual preferences and needs.
- Educated customers on scents and products available from several luxury fragrance brands.
- Approached customers engaging conversations through use of interpersonal and people skills.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Inside Sales Representative-Account Management
Renoir Fashion Inc.
06.2019 - 08.2022
- Building long-term customer relationships for clientele database.
- Maintained detailed account records for accounts receivable and payables.
- Managed reconciliation of credit card and consignment accounts.
- Offered products to meet the needs of wholesale/retail customers in developing new product services with the help of customer feedback.
- Kept composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Represented the brand during special events, customer interactions, and sales.
- Developed and implemented strategies to increase sales volume.
- Cross-sold additional products or services based on customer needs.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Fragrance Vendor
Loreal Luxe, Lancôme-Viktor Rolf
11.2016 - 12.2016
- Approached customers to engage in conversations through the use of effective interpersonal and people skills.
- Implemented daily production activities to keep the department prepared with stocking, re-merchandising with the buyer, and display of merchandise area clean.
- Provided customers with the scent of choice and products available from several luxury fragrance brands.
- Advertised products on different platforms to improve brand awareness and boost sales.
- Coordinated successful promotions and in-store events to push specific products.
- Recommended merchandise to customers based on needs and preferences.
Education
Real Estate License -
Real Estate, United Education
Sacramento, CA02.2006
Skills
- Regional sales and account management
- Brand Promotion
- Project Planning
- Business Development
- Interpersonal Communication
- Relationship Building
- Business Analysis and Reporting
- Leadership and Training
References
Amanda Razo
Nordstrom
Beauty Department Manager
Amanda.Razo@nordstrom.com
Yuhang Long
Nordstrom
Assistant Department Manager
Yuhang.Long@nordstrom.com
Dean Andreson
West Coast Regional Manager
Zephyr Beauty Expert LLC
562.500.9818
Adele Ramirez
Account Executive
Clarins, USA
951.507.3875
Shantal Lim
Office Manager
Renoir Fashion
626.968.8899
Timeline
Counter Manager Clé De Peau Beauté
Nordstrom
03.2024 - Current
Clarins Model
Clarins USA
05.2023 - 03.2024
Fragrance Vendor
Perry Ellis International-Donna Karen New York
11.2021 - 12.2023
Inside Sales Representative-Account Management
Renoir Fashion Inc.
06.2019 - 08.2022
Fragrance Vendor
Loreal Luxe, Lancôme-Viktor Rolf
11.2016 - 12.2016
Real Estate Agent & Transaction Coordinator
Bobby Rai Group
02.2006 - 03.2024
Real Estate License -
Real Estate, United Education
Assistant Customer Service Manager
Skyline Sales - Concord Industries
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