Nansi Lopez
Pompano Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Nansi Lopez
Pompano Beach, FL
10.2021 - Current
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Evaluated and authenticated returns, exchanges and voids.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Seabra
Nansi Lopez
Pompano Beach, FL
01.2021 - 10.2021
- Maintained high standards of sanitation, health, safety, and food.
- Collaborated closely with chefs and managers to ensure smooth operations within the kitchen.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06-2023
Skills
- Problem-Solving
- Product Knowledge
- Customer-focused
- Focused on customer satisfaction
- Team Building and Leadership
- Time Management
- Training and coaching
- Customer Service
- Excellent time management skills
- Cash Handling
- Personnel training and development
Languages : Spanish, English & learning portugués
Timeline
Customer Service Manager
Nansi Lopez
10.2021 - Current
Seabra
Nansi Lopez
01.2021 - 10.2021
High School Diploma -
Deerfield Beach High School