NAOKO MOBLEY
San Diego
Summary
Results-driven Sales Supervisor with a strong focus on customer service, sales training, and team management. Proven ability to analyze sales data and implement effective strategies to meet and exceed quotas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Gap, Inc. Japan
Tokyo, Japan
03.2017 - 10.2020
- Supervised sales team to achieve daily operational goals and enhance customer satisfaction.
- Implemented training programs for new staff to improve product knowledge and sales techniques.
- Analyzed sales data to identify trends, adjusting strategies to maximize performance and profitability.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
English Teacher
Shinnookubo Gogakuinn Yokohama School
Yokohama, Japan
03.2016 - 10.2020
- Developed engaging lesson plans to enhance student comprehension and interest in English literature.
- Implemented innovative teaching strategies that improved student participation and learning outcomes.
- Assessed student progress through diverse evaluation methods, ensuring accurate feedback and support.
- Facilitated extracurricular activities to promote language skills and cultural understanding among students.
Senior School Receptionist
Shinnookubo Gogakuinn Yokohama School
Yokohama, Japan
06.2015 - 10.2020
- Managed front desk operations, ensuring smooth daily communication between staff, students, and parents.
- Facilitated student enrollment processes, providing accurate information and assistance to prospective families.
- Coordinated scheduling for school events and meetings, optimizing resource allocation and time management.
- Maintained electronic records and databases for student information, enhancing data accuracy and accessibility.
Sales Associate
Gap, Inc. Japan
Yokohama, Japan
05.2011 - 03.2017
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards, ensuring alignment with brand guidelines and seasonal promotions.
- Processed transactions accurately using POS systems while managing cash register operations efficiently.
- Collaborated with team members to achieve sales goals and maintain store organization during peak hours.
Education
Pattern Making And Marketing
Miyazaki Gakuen Dress Maker Senmongakkou
Hokkaido, Japan03.1988
Skills
- Customer service
- Effective selling techniques
- Management support
- Sales team assistance
- Sales training
- Store appearance and merchandising
- Staff management
- Training staff
- Task delegation
- Meeting quotas
Accomplishments
- Surpassed daily sales goal on numerous occasions.
- Supervised team of 15 staff members.
- Used Microsoft Excel to manage daily sales tracking spreadsheets.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to create training programs for junior sales associates.
- Used Microsoft Excel to identify product locations.
- Created product displays for pop-up shops.
Certification
- Certified Denim Addict, Gap Inc. Japan - 2015-2020.
- Certified Gap Fit Specialist, Gap Inc. Japan - 2015-2020.
- Certified Gap Love Line Specialist, Gap Inc. Japan - 2017-2020.
Languages
English
Limited Working
Japanese
Native or Bilingual
Korean
Limited Working
Timeline
Sales Supervisor
Gap, Inc. Japan
03.2017 - 10.2020
English Teacher
Shinnookubo Gogakuinn Yokohama School
03.2016 - 10.2020
Senior School Receptionist
Shinnookubo Gogakuinn Yokohama School
06.2015 - 10.2020
Sales Associate
Gap, Inc. Japan
05.2011 - 03.2017
Pattern Making And Marketing
Miyazaki Gakuen Dress Maker Senmongakkou