Naomi A. Scott Lanz
Charter Communications (Spectrum)
Oviedo,USA
7
years of professional experience
Adaptable, disciplined, and dependable professional with over 6 years of experience in leadership, procedural compliance, operations, and team training. Backed by a Bachelor’s in Business Leadership and an Associate’s in Information Technology. Strong background working in fast-paced, high-pressure environments requiring communication, accountability, conflict resolution, and adherence to procedures. Demonstrated ability to supervise operations, train staff, maintain safety standards, and support team performance.
Work History
Customer Service Video Repair & Sales Support Coordinator
1 Year 5 Months- Resolved customer issues in a fast-paced, performance-driven environment while maintaining professionalism and strong communication.
- Processed service changes, orders, and account updates with accuracy across multiple systems while maintaining strict data integrity and information security protocols.
- Verified customer information and maintained accurate documentation to support compliance and operational standards.
- Assisted supervisors with onboarding, coaching, and floor support during high-volume periods.
Relief Lead | Trainer
5 Years 2 Months- Supervised daily operations, staffing assignments, and team coordination in high-volume environments.
- Enforced strict operational procedures and safety standards while maintaining organization, accountability, and efficiency.
- Trained, mentored, and coached team members on emergency procedures, safety practices, and operational expectations.
- Managed crowd flow, communication, and conflict resolution during daily operations and major events, including Halloween Horror Nights.
- Collaborated with leadership and technical teams to support safe and efficient operations.
Education
Bachelor of Applied Science (BAS) - Business & Organizational Leadership
Associate of Science (AS) - Computer Information Technology
Skills
Team Leadership & Training
Conflict Resolution
Safety & Procedure Compliance
Strong Communication
Problem Solving
Adaptability
Documentation Accuracy
Honors & Awards
Phi Theta Kappa Honor Society, President’s List (2020–2025)
Timeline
Customer Service Video Repair & Sales Support Coordinator
Charter Communications (Spectrum)
06.2018 - 11.2019Read More
Relief Lead | Trainer
Universal Orlando Resort
05.2013 - 07.2018Read More
Valencia College
Associate of Science (AS) from Computer Information Technology
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Valencia College
Bachelor of Applied Science (BAS) from Business & Organizational Leadership
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