NAOMI BOBIER
Imperial Beach,CA
Summary
Communicative customer service professional motivated to maintain customer and patient satisfaction and contribute to company success. Knowledgeable Certified Medical Assistant with exceptional background over 5+ years handling intensive clinical environments. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Imperial Beach Community Clinic
03.2023 - 09.2023
- Took down vital signs, Administered pediatric injections, Maintained medical records, Proper handling of vaccines
- Scheduled appointments, Handled referrals, Proper room sanitation.
Medical Assistant
Point Loma Pediatrics
12.2018 - 03.2020
- Took down vital signs, Administered pediatric injections, Maintained medical records, Proper handling of vaccines
- Scheduled appointments, Handled referrals, Proper room sanitation.
Receptionist
Pacific Plumbing, Inc
04.2014 - 01.2018
- Provided customer service by assisting patrons with inquiries and order placements. Operated POS system for efficient order processing. Built strong relationships with customers through positive interactions and gratitude.
Host
Miguel's Cocina
10.2013 - 04.2014
- Greeted guest, Acquired attention to Detail, Answered phone calls and placed to-go orders, Provided excellent customer service, Maintained the bookkeeping, Provided friendly people skills, and delivered Professional attitude to guests.
Shift Lead
08.2012 - 10.2013
- Provided fast and efficient customer service, Mastered POS system for automated order taking, Built loyal clientele through friendly interactions and consistent appreciation, Followed procedures for safe food preparation, assembly, and presentation.
Education
Medical Assistant Program -
Brightwood College
10.2018
High School Diploma -
Otay Ranch High School
06.2012
Skills
- Customer Service
- Vital signs
- CPR Certified
- Injections and Venipuncture handling
- Intrapersonal Communication Skills
- Urinalysis Testing
- Performing Electrocardiograms
- Word, PowerPoint, Excel
- Knowledgeable at HIPPA
- Type 51 WPM
- Insurance Verification
- Referrals Coordinating
- Medical Record Charting
- Ear Ligating
- Medical Testing
- Pediatric Knowledge
- Customer Retention
- Complaint Resolution
- Customer Relationship Management
- Telephone Etiquette
- Good Communication Skills
- Customer Relations
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Problem-Solving Abilities
- Critical Thinking
- Documentation
- Adaptive Team Player
References
References upon request
Timeline
Medical Assistant
Imperial Beach Community Clinic
03.2023 - 09.2023
Medical Assistant
Point Loma Pediatrics
12.2018 - 03.2020
Receptionist
Pacific Plumbing, Inc
04.2014 - 01.2018
Host
Miguel's Cocina
10.2013 - 04.2014
Shift Lead
08.2012 - 10.2013
Medical Assistant Program -
Brightwood College
High School Diploma -
Otay Ranch High School