Naomi Boyd
Orlando,FL
Summary
Dedicated Human Resources Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Employee Onboarding Specialist
PuzzleHR
Tampa Remote, FL
10.2021 - Current
- Provides customized support and guidance to new hires and clients through employee onboarding and offboarding processes
- Processes all employee onboarding, per local, state, and federal requirements
- Enters necessary data into HRIS, ATS, Payroll, and Benefits platforms
- Optimizes client onboarding procedures and workflows
- Works in collaboration with HR Program Managers, Benefits Specialists, and Payroll Engineers to provide client employees with comprehensive onboarding and offboarding
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution
- Maintained energy and enthusiasm in a fast-paced environment
Guest Service Coordinator
Universal Orlando Resort
Orlando, FL
08.2021 - Current
- Resolves and eases sensitive guest situations on an individual basis through personal interaction
- Communicates appropriate accommodations for guests with disabilities in accordance with ADA guidelines
- Determines and provides appropriate level of guest recovery and compensation
- Fulfills guest inquires by utilizing in depth knowledge of the Universal Orlando resort as well as the general Orlando/Metro Orlando area
- Performs concierge duties to provide the ultimate guest experience and “one stop shopping” such as: upgrades on all ticket media, restaurant and hotel reservations, lost children, transportation needs and foreign currency exchange
- Processes, investigates,
- And resolves all ticket issues including but not limited to UPRV, Destination Universal, Timeshares, Online Ticket Store, Front Gate Sales, ETDS, vouchers and complimentary tickets
- Receives, logs, documents and secures lost and found items for the entire company and returns items to guests in a timely manner
- Practices proper cash handling procedures and maintains constant surveillance of cash drawer to ensure accuracy at cash out
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
- Performs other duties as assigned.
Associate Account Executive
DISH
Roseland, NJ
09.2019 - 09.2021
- Apply sales methodologies and problem-solving strategies to position Dish's product and services
- Provide long-term, individualized solutions to customers and closing all sales with integrity
- Consistently exceed in all sales metrics
- Use web-based tools to stay current on industry-wide products, features, and services.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
Customer Care Call Center Representative
Alight Solutions
Orlando, FL
09.2018 - 12.2018
- Managed 30-50 inbound/outbound calls daily from clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll
- Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections
- Leveraged computer navigation skills to toggle between multiple screens and systems to provide answers and support
- Used critical thinking to break down problems, evaluate solutions and make decisions
Cargo Sales Coordinator
Delta Air Lines
Atlanta, GA
09.2012 - 08.2016
- Manage yearly $160,000.00 travel budget for global sales account managers
- Maintain sales incentive contacts for corporate audits
- Oversee annual $1,000, 000.00 plus sales incentive contract payout process
- Collection of sales data and ad-hoc requests utilizing Cognos
- Executed planning of Delta Cargo's annual global sales conference for 300 plus attendees.
- Resolved problems, improved operations, and provided exceptional service
Air Fares Analyst Contact Center Representative
SITA Passenger and Travel Solutions
Atlanta, GA
09.2008 - 07.2010
- Handled 30-40+ inbound/outbound calls daily
- Provided direct customer helpdesk support for all customers across all products
- Responded to customer inquiries and incident reports via helpdesk tracking tool
- Monitored system processes and data loads to ensure data integrity
- Simulated or recreated customer problems to resolve operating difficulties.
Education
Bachelor of Science - Business Management in Business Management
Rutgers University
1997
Skills
- Transfer Coordination
- Americans with Disabilities Act (ADA)
- Retention Program Development
- Promotion Coordination
- New Hire Onboarding
- Human Resources Management Systems
- Contract Negotiation
- Willingness to Learn
- Remote Conferencing and Communication
- Financial Analysis
- Customer Data Confidentiality
- Customer Retention Strategies
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upselling Products and Services
- CRM Software
Timeline
Employee Onboarding Specialist
PuzzleHR
10.2021 - Current
Guest Service Coordinator
Universal Orlando Resort
08.2021 - Current
Associate Account Executive
DISH
09.2019 - 09.2021
Customer Care Call Center Representative
Alight Solutions
09.2018 - 12.2018
Cargo Sales Coordinator
Delta Air Lines
09.2012 - 08.2016
Air Fares Analyst Contact Center Representative
SITA Passenger and Travel Solutions
09.2008 - 07.2010
Bachelor of Science - Business Management in Business Management
Rutgers University