Naomi Broshar
Lake City
Summary
Driven professional with extensive experience in team leadership and customer relations at Starbucks. Expertise in operational efficiency, staff training, and conflict resolution, consistently achieving high satisfaction ratings. Proficient in money handling and compliance with health standards, ensuring optimal service delivery.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Starbucks
07.2024 - Current
- Ensured exceptional customer service by managing daily store operations efficiently.
- Trained new partners on company standards, enhancing team performance and compliance.
- Monitored cash handling procedures, securing financial transactions and maintaining accuracy.
- Resolved customer complaints, boosting overall satisfaction ratings significantly.
- Supervised operations to consistently meet performance, quality, and service standards.
- Maintained a clean and organized store environment, enhancing customer experience.
Shift Supervisor
Starbucks
06.2007 - Current
- Enhanced customer satisfaction by supervising operations and ensuring product quality.
- Mentored team members in best practices and operational procedures for efficiency.
- Optimized inventory management to support peak hours and reduce waste effectively.
- Resolved customer issues swiftly, fostering loyalty and maintaining strong relationships.
- Ensured compliance with health and safety regulations in store operations.
- Facilitated training for new employees, delegating daily tasks and responsibilities.
Education
High School Diploma -
Columbia High School
Lake City Fl05-2004
Skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Goal setting
- Task delegation
- Workload management
- Employee scheduling
Timeline
Assistant Manager
Starbucks
07.2024 - Current
Shift Supervisor
Starbucks
06.2007 - Current
High School Diploma -
Columbia High School