Naomi Chance
Sarasota,FL
Summary
Experienced customer service professional with a track record of enhancing customer satisfaction, and sales performance. Multifaceted professional, detail oriented, hardworking, with numerous years of experience in fast-paced environments. Skilled at coordinating, sourcing, supporting and front office administration for offices of all sizes in various environments. Adept problem solver, with a track record of optimizing processes for maximum efficiency. Consistently exceeding performance metrics, providing outstanding interpersonal skills, including strong, communication and interdepartmental cross functional collaboration with other team members. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Post Kitchen and Bar
Sarasota, Florida
11.2024 - Current
- Provided exceptional customer service in a high-end dining environment.
- Demonstrated extensive knowledge of menu items and wine pairings.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on service standards and procedures.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Patient Care Coordinator
Optum
Palmetto, FL
07.2025 - 10.2025
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Communicated with healthcare providers to streamline patient care processes.
- Processed patient inquiries and resolved concerns with empathy and professionalism.
- Coordinated patient referrals to ensure timely access to specialists and services.
- Assisted patients with appointment scheduling and provided necessary information.
- Communicated effectively with healthcare providers to facilitate referral processes.
- Maintained accurate records of patient referrals in the electronic health system.
- Educated patients about insurance coverage related to referrals and services.
- Monitored referral status and followed up on outstanding requests promptly.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Medical Receptionist
Optum
Palmetto, Florida
12.2023 - 07.2025
- Provided support to clinical staff during patient visits, including greeting patients, answering routine questions, scheduling appointments, and maintaining records and accounts.
- Utilizes practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients records.
- assist patients in filling out insurance forms and other patient records, arranges, hospital, admissions, provides referrals, and scheduled appointments for medical test and lab work for patient as needed.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Fine Dining Server
Brio Tuscan Grille
Sarasota, Florida
10.2023 - 08.2024
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Took orders for food and beverages in a professional manner.
- Promoted additional menu items or special offers as appropriate.
- Provided menus, explained daily specials, and answered questions about menu items.
- Accurately recorded orders in POS system while providing excellent customer service.
- Communicated regularly with kitchen staff regarding order status updates.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Addressed and resolved customer complaints with professionalism and patience.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Implemented and adhered to health and safety protocols to ensure a safe dining environment.
Sales Associate Team Member
Target
Sarasota, FL
07.2023 - 12.2023
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Bar Tender/Server
California Pizza Kitchen
Sarastoa, FL
12.2021 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Riverview High School
Sarasota, FL05.2020
Skills
- Business Development
- Product Knowledge
- Customer Needs Assessment
- Sales and Marketing
- Guest Relations
- Professional Demeanor
- Excellent Communication Skills
- Inventory Control
Timeline
Patient Care Coordinator
Optum
07.2025 - 10.2025
Fine Dining Server
Post Kitchen and Bar
11.2024 - Current
Medical Receptionist
Optum
12.2023 - 07.2025
Fine Dining Server
Brio Tuscan Grille
10.2023 - 08.2024
Sales Associate Team Member
Target
07.2023 - 12.2023
Bar Tender/Server
California Pizza Kitchen
12.2021 - 09.2023
High School Diploma -
Riverview High School