Naomi Chargois
Missouri City
Summary
Accomplished Regional Director of Operations adept at leading and driving the growth and success of multiple programs. Renowned for strategic planning and innovative problem-solving, consistently achieving results through effective management of diverse teams and promotion of operational efficiency. Fostered collaborative environments, cultivating strong stakeholder relationships and ensuring their engagement. Expertise in financial oversight has significantly contributed to the overall success of overseen programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Youth Advocate Programs Inc.
02.2019 - Current
- Showcased outstanding performance in simultaneously managing the operations of 8 programs and overseeing 5 Program Directors over the past six years.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Collaborated effectively with organizational leaders to produce quarterly reports for the board of directors, which were used to inform operational strategies.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Program Director
Youth Advocate Programs Inc.
03.2015 - 02.2019
- Oversaw the overall management of the program, ensuring adherence to regulations and providing strategic guidance, which led to enhanced service delivery and better budget management.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Spearheaded initiatives to improve service methods for youth and families, increasing program efficiency by 70% through innovative strategies and community resource integration.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Scheduled monthly staff meetings and provided weekly supervision sessions to help employees grasp the company's mission, strategic objectives, key priorities, and maintain quality services.
Assistant Director
Youth Advocate Programs Inc.
08.2014 - 03.2015
- Managed the recruitment, hiring, and orientation processes for the program.
- Reduced operational risks while organizing data to forecast performance trends.
- Ensured compliance with evidence-based practice models, maintaining regular contact with Local Mental Health Authority personnel to ensure satisfaction and adherence to standards.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Trained and guided team members to maintain high productivity and performance metrics, increasing efficiency by 30%.
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
Education
Master - Marriage and Family Therapy
Texas A&M-Corpus Christi
Bachelor - Psychology
Alabama State University
Skills
- Strategic planning
- Community engagement
- Program management
- Operations management
- Budgeting and financial management
- Project management
- Staff management
- Compliance and regulations
- Innovation and creativity
- Relationship building
- Program leadership
- Leadership development
Certification
- Licensed professional counselor (lpc) license88767
- National certified counselor (ncc)
Timeline
Regional Director of Operations
Youth Advocate Programs Inc.
02.2019 - Current
Program Director
Youth Advocate Programs Inc.
03.2015 - 02.2019
Assistant Director
Youth Advocate Programs Inc.
08.2014 - 03.2015
Bachelor - Psychology
Alabama State University
- Licensed professional counselor (lpc) license88767
- National certified counselor (ncc)
Master - Marriage and Family Therapy
Texas A&M-Corpus Christi
Similar Profiles
Mikayla WagstaffMikayla Wagstaff
Assistant Director at Youth Advocate ProgramsAssistant Director at Youth Advocate Programs
Emily SpencerEmily Spencer
Truancy Advocate Specialist at Youth Advocate Programs, Inc.Truancy Advocate Specialist at Youth Advocate Programs, Inc.
Malaika LamourMalaika Lamour
Legal Intern at Youth Advocate Programs, Inc.Legal Intern at Youth Advocate Programs, Inc.