NAOMI DENNARD
McDonough,GA
Summary
Project Manager with 7+ years of experience leading cross-functional initiatives across insurance, claims, marketing, and operational environments. Proven ability to manage workstreams end-to-end, align stakeholders, mitigate risk, and deliver measurable outcomes in fast-paced, regulated organizations. Currently supporting enterprise claims operations at State Farm with a strong focus on process improvement, operational execution, and stakeholder communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
State Farm Mutual Automobile Insurance Company
04.2024 - Current
- Identify and mitigate risk; escalate issues with action plans.
- Designed SharePoint platform adopted across Southeast auto units.
- Evaluated total loss claims for accurate assessment and processing.
- Collaborated with clients to gather necessary documentation and information.
Senior Customer Service Specialist | Operational
Uline Shipping Supplies
Braselton, Georgia
01.2020 - 04.2024
- Partnered with legal, finance, and sales teams to manage complex workflows from intake through delivery, invoicing, and funding.
- Coordinated internal and external stakeholders to resolve issues impacting timelines, revenue, and customer satisfaction.
- Analyzed operational data to identify inefficiencies and recommend process improvements.
- Assisted leadership with onboarding, training, and performance support initiatives.
Project Manager
GEO Net
Atlanta, USA
06.2018 - 12.2023
- Led multiple concurrent projects from initiation through closeout.
- Developed project plans, timelines, and deliverables.
- Coordinated remote teams, vendors, and stakeholders.
- Delivered executive updates and managed risk mitigation strategies.
Customer Service Manager
Sage Enterprise
Lawrenceville, Georgia
06.2018 - 01.2021
- Led daily operations for customer service teams in a high-volume environment.
- Managed escalations, service recovery efforts, and performance improvement initiatives.
- Implemented service metrics and coaching strategies to improve efficiency and customer satisfaction.
- Fostered a positive work environment through team-building activities and support.
Education
Certificate - Project Management
Post University
Waterbury, CT 11.2025 - 02.2026
Accredited Claims Adjuster -
University of Central Florida
Business Management -
DeKalb Technical College
Skills
- Project Lifecycle Management
- Stakeholder Engagement
- Risk Mitigation
- Process Improvement
- KPI Reporting
- Change Management
- Vendor Coordination
- SharePoint
- Microsoft Office
- Salesforce
- CCC One
Certification
Active P&C Adjuster License, GA, FL, TX, LA, NC
Timeline
Certificate - Project Management
Post University
11.2025 - 02.2026
Total Loss Claims Adjuster
State Farm Mutual Automobile Insurance Company
04.2024 - Current
Senior Customer Service Specialist | Operational
Uline Shipping Supplies
01.2020 - 04.2024
Customer Service Manager
Sage Enterprise
06.2018 - 01.2021
Project Manager
GEO Net
06.2018 - 12.2023
Accredited Claims Adjuster -
University of Central Florida
Business Management -
DeKalb Technical College