Dynamic Patient Access Representative with a proven track record at Sanford Health, excelling in HIPAA compliance and patient registration. Recognized for enhancing patient satisfaction through effective communication and conflict resolution. Adept at multitasking and building relationships, ensuring a seamless experience for patients and clinical staff alike.
Hi, I’m
Naomi Elk
Bismarck,ND
Summary
Overview
7
years of professional experience
Work History
Sanford Health
Patient Access Representative
09.2024 - Current
Job overview
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Greeted and assisted patients with check-in procedures.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Starbucks
Barista
07.2021 - 09.2024
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barnes & Noble
Barista
01.2021 - 12.2021
Job overview
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
CHI St. Alexius Health Medical
Environmental Technician
08.2020 - 12.2020
Job overview
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
Fairfield Inn And Suites Marriott
Front Desk Receptionist
09.2019 - 07.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Hit Inc
Direct Support Professional
01.2019 - 08.2019
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Transported clients to medical and dental appointments to provide support.
Victoria's Secret & PINK
Sales Representative
06.2018 - 01.2019
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bismarck State CollegeBismarck, ND
No Degree from Liberal Arts
05-2031
University Overview
Bismarck High SchoolBismarck, ND
High School Diploma
05-2017
University Overview
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Money handling
- Relationship building
- Conflict resolution
- Insurance billing
- Caring and empathetic
- Insurance verifying
- Patient documentation
Timeline
Patient Access Representative
Sanford Health
09.2024 - Current
Barista
Starbucks
07.2021 - 09.2024
Barista
Barnes & Noble
01.2021 - 12.2021
Environmental Technician
CHI St. Alexius Health Medical
08.2020 - 12.2020
Front Desk Receptionist
Fairfield Inn And Suites Marriott
09.2019 - 07.2020
Direct Support Professional
Hit Inc
01.2019 - 08.2019
Sales Representative
Victoria's Secret & PINK
06.2018 - 01.2019
Bismarck State College
No Degree from Liberal Arts
Bismarck High School
High School Diploma
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