NAOMI ETIENNE
Parlin,US
Summary
Experienced Sales and Project Management Coordinator with 8+ year history in laboratory settings, quality control and sales. Track record of collaborating with diverse teams for project planning and organizing employee training programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager/Laboratory Sales Rep
Buchi
05.2022 - 02.2023
- Spearheaded sales execution of laboratory technology for R&D, quality control and production to diverse business lines including Universities, Pharmaceutical, Water and Chemical companies.
- Achieved 104% of sales targets within assigned territory, closing $2.3M in new business.
- Provided technical sales solutions for 11 product sets, as well as post-sales support to their installed customer base using Salesforce.
- Participated in VP scheduled meetings, team decisions and operations.
- Actively generated new leads and business opportunities through cold calling and attending local and national trade shows.
- Managed relationships with VP, current and prospective customers, field sales force, marketing and corporate headquarters.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Prepared quotes, bids and proposals to submit to clients and secure new business.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
Technical Services Engineer
EMD Performance Materials (Contract)
02.2021 - 02.2022
- Performed Semiconductor Fabrication (FAB) work, lithography processing, defect analysis, DOE, wafer processing and product process to ensure 100% quality standards.
- Qualified products for customer use in a timely manner–resulting in high customer satisfaction and a 10% increase in product sales.
- Created customer technical data packages through product testing to facilitate instructions on product use to give customers data on compatibility.
- Assisted in training new technicians, sharing knowledge of clean room processes and procedures to ensure consistent performance across the team.
- Streamlined processes by developing and implementing new procedures for the Technical Service team.
- Supported troubleshooting efforts for equipment malfunctions or process anomalies within the cleanroom facility, contributing expertise in problem resolution efforts.
Project Management Coordinator
Renaissance Pharmaceuticals (Contract)
04.2020 - 10.2020
- Supported Project Manager on the development, completion and maintenance of the lifesaving drug Naloxone.
- Completed progress reports, and ad-hoc requests and contributed to the writing and review of documentation such as Requests for Estimate (RFE's), Protocols, Project Scope Documents (PSDs).
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Facilitated meetings between team members and stakeholders to establish clear expectations, discuss deliverables, schedules, conflicts and maintain alignment throughout the duration of the project.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Led project documentation efforts in ERP system ensuring streamlined tracking and execution of FDA regulated clinical protocols and SOPs ensuring accurate and timely updates were accessible, significantly reducing information gaps.
Quality Control Chemist
Dupont
04.2017 - 09.2019
- Executed sample preparations and quality control testing of Semiconductor finished products, raw materials and in-process samples using analytical instrumentation and wet lab equipment.
- Performed analytical testing using various instruments (e.g., GC, viscosity, % water, & solids) while adhering to SOPs, ECOs, batch records and work instructions.
- Designed program and responsible for training and acclimation of new employees.
- Performed preventive maintenance and calibrated equipment to keep laboratory in compliance with class 10 cleanroom standards.
- Investigated out-of-specification results, identifying root causes and implementing corrective actions.
- Implemented lean manufacturing techniques that reduced waste generation and improved overall productivity within the clean room setting.
Quality Control Associate
Impax Laboratories Inc (Contract)
09.2016 - 04.2017
- Supported Class II drug product complaint management.
- Coordinated with Contract Testing Laboratories for Analytical Method Transfer activities, Drug Product testing, any OOS results, and test method issues
- Assisted during FDA inspections and local regulatory inspections.
- Evaluated and executed tests and procedures to investigate product quality.
- Monitored internal/external work activities to ensure accordance with SOPs and FDA regulations.
- Distributed product raw materials while ensuring compliance with Quality policies and procedures, cGMPs and SOPs.
Technical Applications Specialist II
Thermo Fisher Scientific
05.2014 - 07.2016
- Developed and validated application protocols for Thermo Fisher Scientific assays on chemistry analyzers to support direct sales and Original Equipment Manufacturing (OEM) business development.
- Communicated with clients regarding regulatory/safety concerns about chemical incompatibilities and material safety.
- Coordinated with Sales, Quality Assurance, Sourcing, Marketing, Regulatory and Finance to ensure chemical pricing based is on product costs and organizational profitability goals.
- Recommended and implemented improvements in processes, FAQ and technical information.
- Created and implemented effective onboarding and training for new hires.
Education
Bachelor of Arts - Chemistry
Kean University
Union, NJ05.2014
Skills
- Account Management
- Goals and performance
- Account development
- Sales Forecasting
- CRM Software
- Training and Development
- Quote Preparation
- Technical Troubleshooting
- Inventory Maintenance
- Instrumentation calibration
- Teamwork and Collaboration
- B2B Sales
- Trade shows and events
Certification
- Dale Carnegie Sales Training, 2022
- Miler Heiman Strategic Selling, 2022
Additional Information
| ISO 9001| GMP | Product Complaint | Project Management | Customer Service | Salesforce | Mark 8 | Goniometer | Suss MA200 | ASML | AS400 | | ERP | Access | Winsamp | MasterControl | NextGen | EQS | SLIM | SAP | EZ Doc | E-rooms | Compliance Wire | iPams |
Timeline
Account Manager/Laboratory Sales Rep
Buchi
05.2022 - 02.2023
Technical Services Engineer
EMD Performance Materials (Contract)
02.2021 - 02.2022
Project Management Coordinator
Renaissance Pharmaceuticals (Contract)
04.2020 - 10.2020
Quality Control Chemist
Dupont
04.2017 - 09.2019
Quality Control Associate
Impax Laboratories Inc (Contract)
09.2016 - 04.2017
Technical Applications Specialist II
Thermo Fisher Scientific
05.2014 - 07.2016
Bachelor of Arts - Chemistry
Kean University
- Dale Carnegie Sales Training, 2022
- Miler Heiman Strategic Selling, 2022
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