Summary
Overview
Work History
Education
Skills
Timeline
Server

Naomi Fessiha

Adelphi,MD

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Langano Ethiopian Restaurant
07.2022 - 12.2023
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens
  • Implemented quality assurance procedures to ensure that customers had a pleasant dining experience
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
  • Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins
  • Informed the manager about any accidents, injuries, or unsafe working conditions
  • Educated new employees on the restaurant's practices, culture, and procedures
  • Kept an eye on guests for signs of intoxication and immediately alerted management
  • Checked identification to enforce age restrictions for alcoholic beverages
  • Was in charge of training new employees
  • Provided excellent service by creating a warm and welcoming environment
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities.

Cashier

Habesha Market Carry Out & Restaurant
10.2021 - 05.2022
  • Processed new orders quickly and accurately, completing [Number]+ daily transactions
  • Helped customers by guiding them and answering their questions
  • Was in charge of taking orders from customers
  • Counted the cash in the register drawer at the start and end of each shift
  • Put things on shelves and organized them
  • Was in charge of arranging and stocking [Type] merchandise
  • Served the needs of more than [Number] customers in a busy [Type] environment
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport.

Server

Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
02.2021 - 07.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School -

SOS Hermann Gmeiner School
01.2021

Skills

  • Table setting knowledge
  • Customer service
  • Communication skills
  • Dining area cleanliness
  • To-go order preparation
  • Cash Handling
  • Menu memorization
  • Food running
  • Menu presentation
  • Guest seating arrangements
  • Beverage Preparation
  • Order Management
  • Food safety understanding

Timeline

Server

Langano Ethiopian Restaurant
07.2022 - 12.2023

Cashier

Habesha Market Carry Out & Restaurant
10.2021 - 05.2022

Server

Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
02.2021 - 07.2021

High School -

SOS Hermann Gmeiner School

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Naomi Fessiha