Naomi Fonseca
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GC Services
10.2015 - 02.2016
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Security Officer
Allied Barton Security
06.2010 - 06.2012
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
GED -
Ysleta Community Learning Center
El Paso, TX12.2010
Skills
- [Language] Fluency
- Active Listening
- Critical Thinking
- Computer Skills
Timeline
Customer Service Representative
GC Services
10.2015 - 02.2016
Security Officer
Allied Barton Security
06.2010 - 06.2012
GED -
Ysleta Community Learning Center
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